Operations Assistant - London, United Kingdom - Fair Money Advice

Description

Fair Money Advice (FMA) is a registered London based debt advice and education charity operating in England. At the heart of FMA's philosophy is the prevention and cure of unmanageable debt.

Our services include emergency debt support for over-indebted individuals, preventative advice to protect people from getting into debt and smart money workshops to improve financial management skills.

As the cost-of-living crisis continues to impact millions of people across the UK, we are looking for new team members to help us meet the growing demand for debt advice and support our clients improve their financial wellbeing.

Our advisers help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.

The
Operations Assistant is an instrumental role in ensuring the smooth running of our organisation, from managing the day to day running of the office, finance, HR and administrative systems.

As well as assisting with other admin and operational tasks.


What will you do?

You will:

• Perform general office administrative and clerical duties.
• Monitor daytoday financial operations, such as invoicing and credit control
• Ensure up to date employment law/health and safety regulations are adhered to and guidance is provided to employees
• Act as backup to senior staff in performing business operations duties.
• Provide support to managers as and when required.
• Update internal operation procedures documents as needed.
• Schedule team meetings and provide followup.
• Support the Managers in managing and resolving operational issues.

How will you achieve this?

We will provide you with training, which will allow you to meet the needs of your role and progress within the organisation as we develop our operations and back-office functions.

Continual Professional Development (CPD) is required and you will be supported to ensure that your knowledge and skills are up to date.

Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.


Is it you we're looking for?

You will have:

• Proven experience working in an operations support and administrative role
• Proven attention to detail and an interest in firsttime accuracy
• A demonstrable proactive approach and unprompted problem solving skills
• Excellent communication and the ability to manage various stakeholders
• A confident and assertive personality, combined with the ability to carry out duties calmly and professionally
• Understanding of the reasons and need to maintain confidentiality at all time
• Excellent IT skills, including experience of using Microsoft Office; in particular Outlook, Word, Excel and of using systems to monitor and maintain records
• A commitment to FMA's work

Hours

• 22.5 hours per week. Operating hours are 9am to 5.30pm, Monday to Friday.
• Occasional evenings and weekends for events with time off in lieu applicable.

What will you receive in return?

• An annual salary of £25,000 (pro rata)
• 25 days annual leave plus bank holidays (pro rata). You will also receive an additional day of leave on your birthday.
• Hybrid and flexible working arrangements
• 3% Pension contribution and employee benefits package

- £200 home-office equipment allowance


Applications
Fair Money Advice is an Equal Opportunities Employer


Job Types:
Part-time, Permanent

Part-time hours: 22.5 per week


Salary:
£25,000.00 per year


Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in London