Customer Service Advisors - Sunderland, United Kingdom - BGL Group

BGL Group
BGL Group
Verified Company
Sunderland, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

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Salary:
£21,640 - £ inclusive of shift allowance) based on 37.5 hours_
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Full/Part time evening shift options available within our opening hours 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday._
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We also offer split shift options that may suit your lifestyle._
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This role will be a hybrid split between working on site and from home_
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Working for BGLi Customer Services:_

  • BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best known brands in the UK as well as our own brands, Budget Insurance and Dial Direct, all supported by state of the art, awardwinning contact centres and market leading digital platforms._
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What will I do as a Customer Service Advisor?_
- _Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries_
- _Maintain high standards for our own and partnership brands_
- _Deliver outstanding customer service to every customer first time, every time_
- _Take responsibility for our customers and provide resolutions_
- _Take ownership for your development within BGLi_
- _Be determined to succeed and accountable for results, for yourself and the business_
- _Act with drive, pace and passion_
- _Follow system and procedural processes to ensure compliance with the FCA_
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What does it take to be a Customer Service Advisor?_

  • It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following _
- _Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)_
- _A proven track record of delivering excellent customer service_
- _Strong written and verbal communication skills_
- _Demonstrate responsibility for customer concerns and resolution_
- _Excellent time management and attention to detail_
- _Good numeracy and literacy skills_
- _Proven record for setting own goals and monitoring own performance_
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Why work for us?_

  • BGL Insurance is a great place to work, but don't just take our word for it. Here's just some of the benefits we offer our colleagues. You have the option to update your benefits package at anytime_
- _Free breakfast on the weekend_
- _25 Days Holiday, increasing 1 day per year, up to 30 days with each year of service, _
excluding_ _Bank holidays_
- _Opportunity to Buy & Sell annual leave up to 5 days each year_
- _Employer Pension with 5% contribution_
- _Life Assurance 4% base salary_
- _Health Care Plan & virtual GP service_
- _Cycle to work scheme_
- _Stormfront Technology scheme_
- _Gym Flex_
- _Payroll Giving_
- _Volunteer days to support our #givingback programme_

  • We are a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas supporting their growth and celebrating their uniqueness._

Job Types:
Permanent, Full-time


Salary:
£21,640.00-£22,890.00 per year


Work Location:
One location


Reference ID:
BL/CSA9
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