Customer Service Coordinator - Pershore, United Kingdom - Sprint Group

Sprint Group

Verified Company

Pershore, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sprint Group is one of the UK's premier commercial catering and refrigeration equipment suppliers, installers, and service providers, and there's just no hiding it, we love what we do, and we are passionate about providing our customers with the best possible solutions and experiences.

It's a demanding industry, with time-critical deliverables, and no two days are the same, and with Partners (that include some of the hottest new restaurants, and many household names) who depend on us, we need someone we can depend on too

We are looking for a confident self-starter, with a positive 'can do' attitude, to join our team as a
Customer Service Coordinator; liaising with internal and external customers, to ensure smooth delivery of equipment servicing and planned maintenance, on-time, every time.

Working as part of a small team you must be efficient and effective, highly organized, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive.

Job title
Customer Service Coordinator

Responsible to
Customer Service Supervisor

Location
Unit 1, Cobham Road, Racecourse Road Industrial Estate, Pershore, WR10 2DL

Job purpose
To establish and nurture positive and meaningful relationships with internal and external customers, and to ensure exceptional customer experiences

Key duties

Processing customer callout requests
Creating and coordinating site access permits
Coordinating engineer and subcontractor jobs
Processing engineer job sheets
Ordering spare parts and coordinating delivery
Service repair quotations and billing
Managing engineer schedule

Experience

Essential

Working with complex information
Administrative experience gained in a fastpaced environment
ERP Systems (Ideally HANSA)
Order processing

Desirable

CRM Systems
Customer Service and/or Call Centre
Field Service Coordination or Management

Skills and qualifications

Essential

Ability to prioritise and manage a varied workload with conflicting priorities and tight deadlines
Excellent literacy and numeracy
Experienced Microsoft Office Suite user
Excellent telephone manner
Confident and articulate communicator
Attention to detail
Aptitude for learning new skills and/or systems

Desirable