Customer Service Administrator - Okehampton, United Kingdom - Ideal Lifts

Description

A new opportunity has arisen within Ideal Lifts Service Ltd for an office-based Customer Service Coordinator to join the company, comprising a varied and interesting role including processing of internal jobs, purchasing, updating procedures, answering phones, responding to enquiries and data gathering.

This is an exciting opportunity for anyone with excellent customer service skills and a proven background in this discipline, or someone looking to further their career from a similar position.

• An excellent opportunity to develop your career within the lift industry in a dynamic fast paced environment
• Each day presents a new challenge: certain tasks may test you as individual but will also provide you with huge satisfaction as these challenges are met
• A chance to have a direct hand in improving the company's systems and procedures as we continue to grow
• An outstanding opportunity to work with site and office staff as well as direct contact with customers and endusers
• Opportunities to attend seminars, conferences and exhibitions

• We are a friendly, focussed and open-minded team who support one another in what are common goals across the company, willing to impart knowledge, experience and opinion including the development of existing and new roles, systems and procedures
• Our work can be complex, challenging and innovative. It takes a range of professionals across the engineering and commercial spectrum to carry it out. Whatever each of our team specialises in, we all share the same mindset: a drive for continuous improvement
• Our forwardthinking team is ready to welcome an intelligent and motivated individual who can ensure customers expectations and needs are exceeded on a consistent basis

• We are seeking someone who can use their outstanding interpersonal skills to be decisive, approachable and a true team player
• Experience using MS Office and preferably a CRM or fieldservicemanagement software, with excellent attention to detail
• Someone who is proactive and highly motivated and possess a calm professional manner, even when priorities are changing rapidly, our ability to be flexible and respond in a positive way is key
• A natural communicator, able to build strong relationships, with an enthusiastic, proactive and tenacious personality, who can prioritise tasks by understanding business needs as well as managing the daytoday tactical decisions
• A proven track record in contract administration/coordination and preferably involvement operating within a quality management system in a relevant business environment
• Good local and national geographical knowledge
• Technical experience of the lift industry is a benefit but not a requirement as all training is provided

• 28 days holiday inc bank hols
• Company pension scheme
• Superb learning, development and training opportunities
• Regular personal development meetings
• Company clothing
• Profit share scheme
• Long service awards
• A competitive salary negotiable dependant on experience and qualifications