Vulnerable Customer Agent - Oxford, United Kingdom - Kind Consultancy Ltd

Kind Consultancy Ltd

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Kind Consultancy is working with a boutique motor finance organisation to support them in their search for a Vulnerable Customer Agent to join them on a permanent basis.

This is a hybrid role working 2 days a week from either their Manchester or Oxford officeand offers a salary of up to £33,000pa depending on experience.

As a Vulnerable Customer Agent, you will be responsible for communication with customers who are in financial difficulty.

During these customer interactions you will support the customer to an appropriate solution for their circumstances whilst deliveringexceptional customer outcomes.

Key responsibilities include:

Record conversations and administrative actions within the relevant systems
Provide recommendations and ensure ongoing monitoring of cases
Set up appropriate, sustainable and compliant plans for repayment to recover customer arrears
Work in line with KPI's and SLA's
Collaborate with other departments to ensure great customer outcomes

You will have experience within collections or arrears management and have exceptional communication and empathy skills to understand our customer's circumstance.

You'll be able to develop a relationship with our customer whilst discussing matters of anemotive nature.

Previous work experience relating to the vulnerability sector within a Collections or arrears management environment with a working knowledge of industry regulations.
Excellent communication and listening skills, both verbal and written
Previous experience of working in a contact centre
Strong knowledge of financial principles and practices
Strong desire to support vulnerable customers.