Lead Operator - West Drayton, United Kingdom - gategroup
Description
About the company:
Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need.
We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.
Main Duties & Responsibilities
- Maintain overall productivity within designated area against section objectives and targets.
- Coach and train General Assistants to department/company standards. Feedback issues to Team Leader.
- Resolve conflict/provide solutions by exercising high levels of influencing, negotiation and communication skills.
- Create a positive working environment.
- Maintain legal/compliance across health and safety, food safety, Department for Transport (DfT), security, gateOPEX (inhouse operational excellence programme).
- Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development.
- Follow company, process and section procedures.
- Instigate and support continuous improvement initiatives.
- Deputise for Team Leader when required.
- Rotate through different departments/units as reasonably required.
- Ability to cover a 7day operation.
Education
- Alevels or equivalent and/or relevant work experience.
Work Experience
- Experience of working in a fastpaced environment.
- Food hygiene, security, H&S experience.
- Minimum of 1 year's relevant operational experience.
- Demonstrable experience of taking accountability.
Skills & Knowledge
- Basic IT skills (Outlook, Excel, Word, PowerPoint)
- Numerate and literate, ability to interface with management
- Good communication skills.
Benefits
- Free onsite parking,
- Free meals and refreshments,
- Free uniform,
- Life Assurance
- Access to Employee Assistance Programme
- Competitive holiday entitlements
- Competitive Pension Scheme from Day
- Forklift allowance upon successful completion of training
- Career progression opportunities
All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.
TODAY
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