Ecommerce Support - Cambridge, United Kingdom - FIS Global

FIS Global

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

Bachelor of Computer Science

Travel Percentage:

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The ecommerce integration team is part of a wider omni-channel solutions team supporting our customers integrating to Worldpay's payment solutions.

This is a new team supporting the recently launched, Worldpay eCommerce product. The team will assist newly boarded customers with their integration and to help troubleshoot any issues they have.

What you will be doing

As this is a new product there will be an element of 2nd line investigation to ensure the platform is working correctly.

When defects are found you will be raising tickets detailing the issue and working with DevOps teams to help them diagnose and resolve.

To provide help and support to the 1st line support teams, building up their knowledge to help customers resolve integration issues first time.
Work with our development teams and external partners who are building and maintaining guides, SDKs and plugins, providing feedback from or customers to build a better developer experience. Investigating platform issues and raising defects with the DevOps team for resolution

What you bring:

Being part of skilled technical team
Experience of eCommerce support
Proactive and analytical approach to problem solving
Working knowledge of a variety of programming languages

Added bonus if you have:

POS and / or acquiring experience
Experience of working with technical product teams
Experience of Windows, Linux, iOS and Android

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities
FIS is your final career step
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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