Customer Service Advisor - Basingstoke, United Kingdom - Unum UK

Unum UK

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
We are Unum - one of the UK's leading employee benefits providers.

We've been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we're part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment.

We're transforming our business, and we're keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing?
Customer Service Advisor

Hybrid

Basingstoke

What will you bring?

We are holding a Hiring Event in our Basingstoke Office (Unum House, Basing View, Basingstoke RG21 4EQ) on Wednesday 24th May There will be a morning (9:30am-12pm) and afternoon session (1pm-3:30pm).
The day will include an introduction to Unum & our customer services departments, a competency interview and group exercise.

If you are successful within this role your start date will be towards the end of June/ early July and you will be based in our Basingstoke office.

The Customer Service Advisors are the face of our business, to be successful in position you will:

Be proactive, curious and a confident communicator
Have an excellent telephone manner, providing great customer service
Speak to sales teams, brokers, clients, claimants, or medical providers
Have good attention to detail and work in a varied and fastpaced environment
Provide policy, quote or renewal information
Work autonomously, as well as collaboratively in a team
Be able to use IT internal systems on a dayday basis

The successful Customer Service Advisors can expect:

Full training
Generous Bonus
Market leading pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)

Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance.

From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.

LI-AM1

LI-hybrid

Why join us?
Our culture

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market.

With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?
We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

However you see your future career, we'll support and challenge you to be your best with a wealth of learning and development opportunities.

Company:
Unum UK