Customer Onboarding Specialist - London, United Kingdom - GetGround

GetGround
GetGround
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive.

We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to wealth generating assets like real estate = less wealth inequality. We have first mover advantage

Our CEO and co-founder Moubin had a successful career at McKinsey and private equity firm, APAX.

Our CTO and co-founder Misrab is a Stanford Computer Scientist who scaled the data team at Gojek, a Tech unicorn in Asia.

Our values sit at the core of GetGround - pursuit of excellence, feedback obsessed, No BS and healthy egos.


GetGround stats:

- ‍‍ 85 colleagues (ex Google, Feedzai, Deliveroo etc)
- £1Bn of assets on our platform

  • Captured 10%+ of our market
  • 5 locations (UK, Portugal, Germany, HK, Singapore)

Customer Onboarding Specialist (KYC) | Hammersmith, London _(hybrid working with 3 days in our new Hammersmith office per week is required)_


As a Customer Onboarding Specialist you will play a pivotal role in the continued stability and growth of our organisation, by serving as a front-line representative for GetGround ensuring a seamless, professional and world class experience for our customers within our Customer Operations team.


What you will do

  • Conducting initial due diligence and undertaking risk based analysis on proposed new customers
  • Ensuring compliance with internal policies and procedures, regulatory, AML and JMLSG rules and guidelines
  • Escalating issues to the Customer Operations Team Lead and the Compliance team
  • Ensuring customers experience an efficient and seamless process during the different stages of onboarding with us
  • Contributing to improving our processes and ensuring they are well documented
  • Building relationships with internal stakeholders across the business
  • Contributing to achieving quarterly Operations Team objectives and key results (OKRs)
  • Ensuring internal systems are up to date with relevant documents and data
  • Conducting ongoing due diligence using third party screening software

The skills and experience you will have:

Essential:

  • 12+ years experience working in customer onboarding as a KYC specialist/analyst
  • Knowledge of relevant regulation e.g AML
  • Experience with conducting due diligence on individuals and entities
    using a risk based approach
  • Exceptional attention to detail
  • Impeccable written and verbal communication skills
  • Ability to prioritise effectively across competing demands
  • Able to act independently on own initiative

Desirable:

  • An understanding of company structures
  • An understanding of the property industry

Our benefits

  • Competitive salary + stock options
  • Private health + dental benefits
  • Flexible/hybrid working (check details with your recruiter)
  • 12 mental health days off annually (1 per month) PLUS holidays and public days off
  • Mental health support 24/7 access to mental health support, counselling, therapy & coaching through Spectrum.
Life for all employees and their immediate family

  • Team and companywide events
  • 360° performance reviews to promote a culture of growth and development
  • Support for conferences and professional learning & development
[+ other localised benefits depending on your office location e.g. free breakfast daily)


What we are doing


We are building the first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.


Diversity & inclusion at GetGround

  • 42% of our employees identify as female or nonspecified, 58% as male
  • 19 nationalities represented across offices in 5 countries
  • Our work on Design Accessibility
  • Inclusion is at the heart of our culture we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride
LI-Hybrid
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