Litigation Assistant - Leamington Spa, United Kingdom - Wright Hassall

Wright Hassall

Verified Company

Leamington Spa, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

We are looking to recruit a Litigation Assistant to support our Debt Recovery department.

To ensure the effective recovery of our clients' unpaid debts from both customers and companies through either a process of negotiation and agreement with "debtors" or via the mechanisms of the court system in accordance with the Civil Procedure Rules ("CPR") and litigation procedures.

Responsibilities:

Working as part of a team to process a high volume of litigation cases within set SLA's.
Using the dialler system to facilitate outbound calls Courts, Solicitors and the Land Registry in order to review matters.
Drafting Letters of Claim, Claim Forms, Particulars of Claim, Judgment requests, Interim Applications, Witness Statements, Court documents and instructions to Agents or Counsel.
Reviewing reports and trackers to ensure files are actioned accordingly.
Assisting with enquiries from clients.
Successfully assess customer affordability inline with TCF/FCA guidelines to negotiate realistic repayment plans.
Achieving set targets in volume collections and productivity KPIs.
Using the debt management system to accurately record and note details of calls, key critical dates, payment plans and store documents.
Request templated and draft adhoc written communications.
Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.
Managing deadlines and competing work priorities
Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data.
Any other duties within the scope and spirit of the post as required.

Person Specification:

Understanding of debt recovery processes in a consumer and/or commercial debt sector including knowledge of litigation processes from issuing claims through to varying enforcement methods.
Experience gained in a DCA, Debt Purchaser, Legal, Financial services, and/or Credit Control environment.
Excellent knowledge of both litigation and debt collection rules and regulations (including FCA, Civil Procedure Rules, DPA and OFCom).
Experience within a high volume, process driven, working environment.

Benefits

We offer a competitive salary and excellent benefits package, including 22 days annual leave pension, training and development, life assurance, healthcare scheme, subsidised gym membership, on-site parking, canteen and an active social committee.

Wright Hassall values the differences and advantages that a diverse workforce brings to the firm, and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.