Patient Services Receptionist - Kettering, United Kingdom - Lakeside Healthcare

Lakeside Healthcare

Verified Company

Kettering, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Lakeside

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect:

Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality:

In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team
The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.

All members of the teams help with answering the telephone at 8.00am and whenever is needed to aid keeping the calls at a minimum.

You will be trained in each team to be able to support each team when needed, working within the procedures in each department.

Job Introduction

This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work.

It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries.

You will be trained on all the relevant procedures for the department.

What you will do
- - answering the telephone_
- - working on the front desk_
- - issuing prescriptions_
- - completing reception related administration work_

Essential Criteria

Customer Service Skills
Experience of working in a busy & multi-functional team
Call centre experience or equivalent
Experience of using Microsoft office packages

What we offer you (Benefits)

Generous holidays (additional long service entitlements)
NHS pension and long service recognition
NHS Discounts (Blue Light Card)
Career opportunities
Role specific training and ongoing development
Great team environment

Lakeside Healthcare is proud to be a Living Wage employer

Interview process
Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview
We will require you to produce the original documentation prior to your start date.

Shortlisting

Website

Equality, Diversity & Inclusion

Equal Opportunities
Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect.

We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

Job Types:
Full-time, Part-time, Permanent

Salary:
£9.90 per hour

Benefits: