Customer Service - Lowestoft, United Kingdom - P + S Personnel Services

P + S Personnel Services
P + S Personnel Services
Verified Company
Lowestoft, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Lowestoft, Suffolk


Salary:
Negotiable


Length of Employment:
Temporary


Working Hours:
Full Time


Reference:
PS3563AW


Sector:
Admin / HR / Accounts / Sales

Vacancy First Advertised:
Wednesday 1st March 2023

Job description


P+S Personnel are pleased to be working on behalf of our client, who is currently seeking a Customer Service / Admin person to join their team based in Lowestoft on a temporary basis.


Main Responsibilities:


  • Liaising with members of staff/other departments, carriers and suppliers to fully satisfy customer needs; take ownership of customer issues and following them through to fruition.
  • Adopting the buyer facilitator framework to help buyers make good buying decisions and optimise conversion of order line calls.
  • Helping with adhoc office administration tasks as requested by the Customer Services Manager and Team Leader.
  • Mentoring temporary staff when required.
  • Participating in target setting and ensuring agreed targets and deadlines are met.
  • Working alongside all employees to ensure that company Health and Safety standards are upheld at all times.
  • Adhere to all departmental and company policies and procedures.
  • Carry out any other duties that are reasonably asked of you in any area of the company.

Person Specification:


  • Ability to work without direct supervision.
  • Strong desire to understand customer's needs, to take the initiative and "go the extra mile".
  • A positive "can do" attitude.
  • Good problemsolving skills.
  • Proven communication skills (written and verbal).
  • Works with a high level of integrity at all times when dealing with customers and others.
  • Has the ability to use appropriate questioning techniques to ascertain customerspecific requirements and able to close a sale.
  • Able to plan daily tasks, complete daily workload log, complete role specific spreadsheets, recording customer interactions onto accounts every time, maximising efficiency at all times through workflow techniques.
  • Able to prioritise work and meet deadlines in line with company needs, managing time effectively to maximise time available to talk to customers.
  • Takes responsibility for promises made to customers/others and strives to deliver what has been promised.
  • Is proactive in identifying training needs and seeing them through to fruition.
  • Has an interest and knowledge of the company's products.
  • Ability and willingness to align own behaviours with the vision, goals and values of the company.
  • Adheres to the company's Health & Safety policy at all times.

Experience / Qualification:


  • GCSE (or higher level of education).
  • Previous experience working in a similar role would be advantageous.

Working Hours:


  • 37.5 hours per week.
  • Flexibility during the Company's peak trading periods will be required.
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