Corporate Customer Services Officer - Kirkby in Ashfield, United Kingdom - Mansfield District Council

Mansfield District Council
Mansfield District Council
Verified Company
Kirkby in Ashfield, United Kingdom

1 day ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Department
Ashfield District Council


Reference
ADC1330


Salary details
£ £24054


Job term
Full Time


Hours
37


Closing Date
25 June 2023


Full time - 37 hours per week


Ashfield is a great place to work, we are people focused, proud of our achievements and have ambitions to continue to excel.

We offer many benefits including a generous holiday entitlement of up to 35 days per year, local government pension and hybrid working.


As a member of a team, dealing with a range of enquiries about Council services, you will play a key role in providing excellent customer service and care to our customers.

The role is a great opportunity to help make a difference to our community.

You will be part of a team dedicated to managing customer interactions and providing support and advice to customers over various communication channels.

This role is currently operated on a hybrid working basis on a rota basis.


What we are looking for


We need someone who can quickly build rapport with customers, show patience and understanding as required, who can question effectively to diagnose the correct course of action and who can relay clear and concise instructions or information to our customers over different communication channels.

This is a great place to learn about different areas of the council. Previous local government experience isn't necessary for this role.

If you have previous experience of working/helping the public over the telephone or in person, have a commitment to high levels of customer service and helping people effectively, we would like to hear from you.


Interviews will be held:
w/c 3rd** July 2023
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