Service Mobilisation Coordinator - Gillingham, United Kingdom - Senseco Systems

Senseco Systems
Senseco Systems
Verified Company
Gillingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Department:

Service
Reporting to:
Service Team Leaders


Location:

Gillingham, Kent
Hours of Work: 40 hours P/W

Job Description Created:

March 2023


Purpose of the Role:

To raise service contract renewals and set up new and renewed contracts for the Senseco client base,
within the Fire and Security System Industry. To provide award winning customer service provision, liaising
with the Sales and Service team.


Key Responsibilities (but not limited to):


  • To ensure that we put the customer at the heart of everything that we do. Taking ownership
of key customer relationships, ability to develop good working relationships through liaising

is for confirmation. Therefore personal confidence and strong communication skills with a

polite and customer focussed phone manner is essential


:


  • Responsible for the setting up of new and renewed service and maintenance contracts, and
raising service contract renewal quotations


:


  • Deliver prompt and accurate responses to clients to prevent complaints or contracts not being
renewed, escalating to the Team Leader and Management Team where appropriate.

  • Undertake general administration duties relevant to your position, including data entry and
  • Ensure all necessary information is obtained, to enable prompt and accurate contract renewal
and set up. Ensuring that all renewal quotations are sent out well in advance of existing
contract end dates, and that all new purchase orders are setup well in advance of the contract
commencement.***- Liaising with the internal team and external customers to ensure that renewals are raised

accurately, that all equipment is included and any contract changes are allowed for.
***- Make regular phone contact with customers to ensure that renewals have been received, any

queries are addressed, and help ensure continuation of contracts.

  • Assist with supplier invoice queries and sign off for the Service department when required.
  • Be professional and customer centric at all times.
  • Ensure that communication is maintained throughout the business.
  • To learn the roles within the Service department and be prepared to provide assistance to the
Service Support Team.

This list is not exhaustive and further requirements may be requested by Senior Management
from time to time.

**Skills / Experience Requirements: -
Graduate/Professional Qualification or Minimum 2 Years Exp In Customer Service Role

  • Computer literate
-
Outstanding written, oral and numerical skills.
-
Confident, Polite, Positive customer service telephone manner at all times
:


  • Excellent attitude towards career development and be prepared for further Customer Service
Training, Engineering and Product Awareness Training

:


  • Excellent organisational skills, as you will at short notice be asked to oversee and deal with
several items requiring the skillset of an organised individual.

  • Proven history of success within a Customer Service environment.
  • Ability to work as a team member, but on own when required.
  • Demonstrate an ability to understand matters of a financial nature and conform to budgetary
constraints.

  • Ability and desire to learn the legal and regulatory compliance for the Fire Industry.
**Competencies: **- Demonstrates Senseco customer service standards.

  • Provides polite, accurate and timely information in response to customer requests. Informs
and educates customer regarding available alternatives where they exist.

  • Treats customers with courtesy, sensitivity and fairness.
  • Builds positive rapport.
  • Applies basic problemsolving skills.
  • Applies extra effort to satisfy customers' differing needs and meets commitments.
Competency Level : 1
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