Administrator - Surrey Downs H&c - Epsom, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Surrey Downs Health & Care

Due to the closure of the Horton Lane sites (NEECH & Poplars) in 2023 all staff will be relocated to another ESTH SDHC site within the local area

There is on the job training available to get you up to speed with the role requirements.

We offer frequent supervision, regular development reviews and access to band relevant support groups to ensure you feel supported and continue to professionally develop.

The role will be supported by both the Clinical team and the other admin team.

Work within the admin team and part of the wider clinical team.
Provide a high quality efficient administration service to support the smooth running of clinical services.
Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
Work with telephonic equipment and software used to support the Referral Management.
Provide a high quality customer care as well as in the support of clinicians to co

- ordinate their clinical workload.

Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Surrey Downs Health and Care (SDHC) is a partnership between local NHS organisations that collaboratively provide adult community health services in Surrey Downs (Epsom, Dorking and East Elmbridge areas).

SDHC sits as one of the wider partner organisations within Surrey Downs Health and Care Partnership.

Our ambition is to create a health and care system that is built around the people and communities of Dorking, Epsom and East Elmbridge.

Principle Duties to include:

Administration support to clinical services

Maintain a general knowledge base of services and activities delivered on the site.
Maintain a detailed knowledge base of specified services operated on the site.
Coordinate the day to day administrative activities of the clinic reception, hospital outpatient clinic reception, ward admissions or general administration Coowners, as delegated.
Support and assist in the development of the administrators undertaking the roles within area of responsibility.
Be the nonclinical point of contact for patients, carers and others utilising and visiting the site services, managing any enquiries, problems or concerns when required. Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action.
Respond to and manage unexpected events occurring within site/front of house.
Support cover on reception at own or other sites within the business unit, if required to do so.
To act as triage for telephone calls and respond or cascade as appropriate.
Forwarding messages to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
Coordinate the smooth day to day function of the site including setting up of clinic, meeting, training and education rooms.
Undertake the booking, cancellation and rebooking of appointments for the range of clinical services operated on the site. Checking patient basic details are correct in system and updating any amendments.
Book into clinician diaries appointments at the appropriate time in accordance with the bookings process.
Oversee and participate in the preparation of clinical documentation, ensuring patients notes, referrals, results, and outcomes are available to clinicians, as appropriate, liaising with clinicians, xray departments, medical secretaries, GP surgeries etc. for patient information. Track and maintain medical records and referral letters in line with policy and procedures. Prepare clinic lists as required.
Complete administrative tasks for the range of services operating on the site including patient data processing, typing, minute taking, agenda preparation, data entry, filing, photocopying, scanning etc., as agreed and required.
Participate in the annual archiving process for clinical records produced by the clinical teams, and the transfer of records storage to IT systems, where possible, to support the development of paperlight systems.
Input, retrieve, monitor and manage data from a variety of IT systems, liaising with internal and external colleagues to ensure efficiencies in service delivery.
Deliver and supervise to ensure the delivery of clinical service specific business essential processes and tasks as delegating tasks, i.e. reception and/or clinic/class rota's, internal training events, monthly/quarterly invoicing, weekly/monthly KPI reporting, iCES (Integrated Community Equipment Store) equipment peripheral stores stock control, iCES Specials Panel and Board meeting administration, specialist clinical equipment/supplies ordering for patients using specialist contracts and their software, general clinical materials ordering and stock co