Customer Care - Sutton Coldfield, United Kingdom - Kenect Recruitment

Kenect Recruitment
Kenect Recruitment
Verified Company
Sutton Coldfield, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job description


At Kenect Recruitment we provide job seekers with the fastest way to find temporary work that fits their lifestyles, giving you the choice over where, when and how you work.


A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Roles/ Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
-
Training provided_

**Start date: February 11th

  • 15th**
    Salary: £10.42 PH

Shift Pattern: 08:00 AM - 18:00 Pm (4 on 4 off)

Job Type:
Temporary contract


Salary:
£10.42 per hour

Expected hours: 35 per week


Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Sutton Coldfield, B72 1PA (required)

Ability to Relocate:

  • Sutton Coldfield, B72 1PA: Relocate before starting work (required)

Work Location:
In person
More jobs from Kenect Recruitment
See all jobs of Kenect Recruitment