Bodyshop Advisor - Slough, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Slough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sytner Slough is looking for a Bodyshop Advisor & Administrator.

Your role

An exciting and rare opportunity has arisen to join our fantastic team at Sytner
MINI Slough as a Bodyshop Advisor.

At Sytner
MINI Slough you will work with a fantastic team in delighting our customers and getting it right the first time

Your role will include learning all of the below:

To be the initial interface with the customer for all accident repair enquiries.
To follow a clear customer service process, to ensure a consistent quality service is provided, which will include providing regular repair updates.
To inspect customer's vehicles and provide an initial quotation for repair
To review service customer vehicles and quote for cosmetic or alloy wheel repair
Arrange bookings for repair work as well as customer collection & deliveries
Organise customer loan cars in conjunction with Bodyshop procedures
Liaise with Customers, Insurance Companies and service providers to ensure all financial and repair formalities are effectively completed to the satisfaction of all parties.
Inspect repaired vehicles on return to our retail centres to ensure quality of workmanship
Take opportunities to promote and provide additional Company services and products
Utilise Dealer Management Systems to create customer invoices
Load upcoming jobs on to the Workshop planning system

This is a full-time role so in ensuring we provide our customers with the highest possible levels of service. Full training will be provided along with full Management support.

Your profile
Previous experience in this field is recommended. This is a customer service-focused role that would suit a forward-thinking, people orientated person.

You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone.

Rewards

Enhanced Holiday Entitlement 33 days inc. bank holidays
Industryleading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle2Work scheme
One day a year paid voluntary / community work
Business social events

Similar searches:
Permanent, Full-time,
MINI, Competitive, Technical

Retailer
Sytner Slough
MINI

Location
Slough

Salary
Highly Competitive

Starts
15 Mar 2023

Closes
04 Apr 2023

Brand

MINI

Contract Type
Permanent

Hours
Full-time

Business Area
Technical