Administrator - Belfast, United Kingdom - Industrial Temps

Industrial Temps

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client based in Belfast, are seeking an Administrator to provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.

The main purpose of the role is to be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.

To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Pay Rate:
£10.60 Per Hour

Hours per Week:39.5

Job Duties:

To assist in the endtoend administration of the council's cemeteries and Crematorium, in particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes keyholding duties at site offices.
To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
To direct funeral corteges and visitors to graves and other facilities on site as required.
To accept payments for bereavement services including burials and memorialisation.
To ensure accurate and uptodate information is maintained in relation to specifications for foundations.
To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.
To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.
To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.
To keep all records at each cemetery as appropriate and prepare funeral cards for the use of the applicable Cemetery Manager.
To use and maintain computer based record systems and manual records as required.
To assist in providing information and advice to the public regarding memorialisation options at the cemeteries and crematorium.
To undertake general administration duties such as word processing and reports.
To liaise with cemetery site staff as required.
To assist the Bereavement Administration Manager and Senior Cemeteries Administrator by providing onthejob training and mentoring as required.
To assist with promotional and educational practices as required, including the provision of applicable historial information.
To undertake the duties in such a way as to enhance and protect the reputation and public profile of the city council.
To undertake such other relevant duties as may from time to time be required at any location.

Job Criteria:

Essential:

Working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner
Undertaking administrative and cash handling duties within a business environment; and
Using information technology software such as Microsoft Office, or equivalent packages.
Communication and interpersonal skills: the ability to provide information, advice and guidance to the public and other members of staff and the ability to communicate effectively both orally and in writing.
Customer care skills: the ability to demonstrate a sound awareness of customer care procedures and deal with members of the public in a tactful and sensitive manner.
Health and Safety awareness: an understanding of basic health and safety responsibilities.
Information technology skills: the ability to use a range of standard office packages and finance packages.
Organisational and work planning skills: the ability to effectively plan and prioritise tasks to achieve team objectives.
Performance management: an understanding of the principles of performance management and the importance of continuous improvement within the workplace.
Team working skills: the ability to work on own initiative and as an effective team member encouraging dayto day working by the team and the joint achievement of goals.

Additional Information:

This Administrator position is in Belfast, Northern Ireland. For more information regarding this role, please call our Belfast office on and ask for Ciara.

INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITY EMPLOYER

Salary:
£10.60 per hour

Schedule: