Band 3 Administrator - Enfield, United Kingdom - Barnet, Enfield & Haringey Mental Health NHS Trust

Barnet, Enfield & Haringey Mental Health NHS Trust
Barnet, Enfield & Haringey Mental Health NHS Trust
Verified Company
Enfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
This post is to provide team administration support and reception cover.

To provide high quality administrative, clerical support to the service and reception for children and young people (CYP), parents and carers.


The post holder will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.


Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

Main Duties of the Job

Communication

  • To provide a courteous reception service
  • To provide a administrative support to the team/service.
Patient/Customer Care

  • Respond to any issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another staff member of the Trust, supporting a timely response.
  • Maintain good working relationships with Trust colleagues and partner agencies.
Information Management

  • To competently use the admin functions of electronic client care records
  • To handout questionnaires to CYP, asking them to complete and collect returns
  • Responsible for the operation of a computer system for multiple purposes, including:
  • Editing letters/reports created by other staff
  • General correspondence
  • Electronic clinical record system: Referral Management, including waiting lists and HCP allocation; data quality corrections
Resource Management

  • Responsible for ordering stock as requested by management
Systems and Equipment

  • To operate a computer
  • Keep working area clean and tidy.
  • Report any maintenance issues for repair
Effort, Mental and Environment

  • To maintain good standards of professionalism
  • To sensitively manage service users concerns and information requests
  • To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
BEH-MHT Vision and Values

Our vision

Our vision is embedded within our clinical strategy. We want to help people live, love, do.

  • Live
  • A safe and secure place to call home


  • Love

  • Rebuilding relationships which may have broken down during a period of illness


  • Do

  • Help people to find a meaningful activity that may be getting back into employment or further education
Our values


The Trust's values are:


  • Compassion
  • Respect
  • Being Positive
  • Working together
For a more detailed job description and person specification please see the job description attached.
More jobs from Barnet, Enfield & Haringey Mental Health NHS Trust
See all jobs of Barnet, Enfield & Haringey Mental Health NHS Trust