Data & Operations Coordination Supervisor - London, United Kingdom - JCDecaux

JCDecaux

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is to supervise the workflow of a team of operations support colleagues ensuring data integrity and full operational support to the wider operations team as well as deputising for the Senior Data & Analytics Manager in their absence.

It also comprises of responsibility for the UK Operations Support desk (including Incident Management), report writing, system administration and training.

What you'll be doing...

Assign tasks to operations support colleagues to maintain the smooth delivery of support to the Operations team;

Monitor operations support colleagues' performance and activities, ensuring that they are working to best practice;

Brief operations support colleagues on new initiatives and changes;

Support and train operations support colleagues to ensure that they are optimally fulfilling their roles;

Ensure operations support colleagues are adhering to company policies and procedures;

Deal with leave requests and arrange cover when vital;

Run regular 1-2-1 meetings with operations support colleagues;

Monitor and report on the Operations department's SLAs;

Ensure the smooth running of the Incident Management process

Give to the efficiency of the department by reviewing and improving processes;

Assist in driving data integrity throughout the department via data cleansing and governance;

Assist in the setting of department objectives;

Maintain the relationship and data between Operations, Partnership and Projects teams to ensure work is coherent and information is up to date and accurate;

Deputise in the absence of the Senior Data & Analytics Manager, being the contact for any queries;

Deliver assistance to system users via the UK Operations Support desk;

Responsible for the administration of system databases, ensuring appropriate user access, permissions, security and data content;

Assist in UAT of new systems;

Undertake various project work that is required by the business;

Provide documentation for the successful cascading of training on operational systems and deliver required training, internally and externally;

Provide regular and ad-hoc data analysis reports to all levels of operations colleagues and the wider business;

Build operational performance reports and data analysis reports via BI.

A little bit about you...

Capabilities

Communication and interpersonal skills

Communicate effectively both verbally and written skills;
Thrive on being a team player

- supporting colleagues;

Strong interpersonal skills across a broad spectrum, ranging from communications, mentoring and essential leadership requirements;
Ability to organise time and workload;
Ability to be thorough and pay attention to detail;
Appreciation of technologies and methodologies around analysis, data and software development;
Deep knowledge and experience of managing data and analysis;
Selfmotivated to constantly look to improve departmental processes and data management;
Able to connect with colleagues across the business, building productive relationships to achieve organisational objectives;
Ability to deal with a multitude of diverse challenges requiring a strong and calm attitude to be able to logically cope with pressures and frustrations that at times arise and require a flexible approach to business practice;
A high standard of personal presentation ;
Ability to work well and enjoy working in the constantly changing and challenging environment.

Qualifications:

Minimum of 3 years operations coordination experience, preferably with 1 year at supervisor level;
Qualified to a degree level or equivalent preferred;
A deep understanding of data and analysis;
Experience of understanding how data is generated, stored, transformed, distributed, measured and leveraged;
BI and SQL skills preferred;
Excellent stakeholder management skills;
Fully competent in computer software packages (All key MS Office programmes with advanced Excel);
Knowledge of a help desk management tool preferred.

A little bit more about us...

We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers' problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.

It's really important to us that we give as much to our colleagues as they give to us.

Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gend