Remote Support Officer - London, United Kingdom - GamCare

GamCare

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Remote Support Officer

Location:
Remote

Salary:
£22,168 - £26,38- dependent on experience

Job Type:
Full Time - Permanent

Interviews will take place online via video conference on Friday 7th March 2023

About Us
Founded in 1997, GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms.

We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gamblingand treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

The Remote Services Team operate the National Gambling Helpline across numerous channels which provide information, advice, and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland, and Wales.

The team also oversee the delivery of Gamechange, which is GamCare's online CBT course, as well as currently undergoing a digital transformation, that will soon see several new interventions being delivered remotely.

About You

The Remote Support Officer is a new opportunity for someone who is super-organised and enjoys a varied workload, to help us to become more efficient, and enable us to spend more time doing what we do best, which is creating as much impact with our work aspossible.

They will need great communication skills as they will be working closely with several managers and will need to be able to manage a varied workload.

With demonstrable experience of managing multiple stakeholders in a dynamic organisation you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, collate, andreport data findings to various targeted audiences.

Key Responsibilities

Work within the team to develop and deliver effective administration systems to support the delivery GamCare's remote support services
Support managers with organising schedules, taking meeting minutes and booking travel and accommodation
Demonstrate a high level of confidentiality, handling information, data, and documentation with care. Formatting a range of documents and report types in line with style guides
Analyse, understand, and communicate information from a range of sources to identify any potential issues and implementations for the team's administration, recommend solutions or escalating more complex issues as appropriate

Benefits You Can Enjoy

33 days basic annual leave entitlement per annum (prorated for parttime colleagues) including bank holidays which increases with service
A generous Pension Scheme we contribute 6% and you contribute 2%.
Discretionary company sick pay from day one of service.
Employee Assistance Programme 24hour support