Baggage Tracing Agent - London, United Kingdom - Sky Handling Partner
3 weeks ago
Description
Baggage Tracing Agents
Reporting to:
Duty Manager
Shifts:
A mixture of early and late shifts hours per month)
Main tasks:
- To create AHL/DPR files for any disrupted passengers.
- To carry out any follow up work/secondary tracing on above files.
- To maintain regular contact with disrupted passengers.
- To regularly monitor and clear the action files.
- To answer and act on any telephone/answer phone queries.
- To ensure correct procedures/documentation are carried out for the transportation of unaccompanied hold baggage (Rush Bags).
- To communicate promptly with Ops the volume of rush baggage per flight.
- To register and store and found property/unclaimed baggage in accordance with company policy.
- To hand over to Customs and Excise officials all relevant found property.
- To maintain daily communication with baggage handlers re prompt delivery of rush baggage to aircraft.
- To maintain daily communication with courier companies re prompt delivery of found baggage to passengers.
- To assist where possible in meeting arriving flights.
- Comply with all SHP health and safety and security requirements
- Comply with internal updated procedures as instructed by Manager
- Comply with external updated procedures as instructed by Airlines and CAA
- Complete any tasks that the Duty Manager may require
- Other duties will be assigned from time to time.
Person Specification:
- Worldtracer experience is desirable
- Ability to work well under pressure.
- Excellent Organisational skills
- Excellent interpersonal and communication skills
- Excellent administration and reporting skills
- Flexible approach, ability to adapt to evolving environment
- Computer literate
- MS Office
- Ability to work rostered shifts and to be flexible in the event of disruptions
Job Types:
Full-time, Fixed term contract
Contract length: 23 months
Salary:
£10.31 per hour
Schedule:
- Day shift
- Night shift
Ability to commute/relocate:
- London, E16 2PJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Airport: 1 year (preferred)
- World tracer: 1 year (preferred)
Work Location:
One location
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