Policy Administrator - London, United Kingdom - Lockton, Inc.

Lockton, Inc.
Lockton, Inc.
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Working at Lockton

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions.

If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.



  • Job type
  • Experienced Professional
  • Your Responsibilities


It's a great time to join Lockton's Global Real Estate and Construction team, and we're currently recruiting for a Policy Administrator to join our Asset Data Digital Solutions (ADDS) team in London.


Lockton's ADDS team was launched in May 2021, created to specifically focus on services provided to the insurer partners of the Global Real Estate and Construction Division.

Our team deliver policy production and services to insurers, utilising the Global Real Estate and Construction in-house Asset IT system, and this is a key role in providing day-to-day service delivery and administration/processing duties.


Key tasks and responsibilities
Service delivery

  • Provide day to day administrative servicing for our real estate insurer partners and client service teams
  • Collate property risk data from the client service team ready for processing
  • Set up new client, agents and insurer accounts on the core processing systems
  • Update client, agent and insurer accounts as directed
  • Create and prepare Asset Policy Schedules for new and renewal placements
  • Create and prepare Slips for new and renewal placements
  • Create and prepare Endorsements, Cover Notes and Addendums
  • Manage ongoing updates/changes to Asset Policy Schedules instructed by the client service team
  • Process midterm adjustments/cancellations
  • Prepare, process and deliver invoices to the client service team
  • Maintain records, forms and documents on the central Lockton filing system and shared drives in accordance with the group procedures
  • Assist with the creation of insurer Declarations and Payment bordereaux
  • Provide adhoc reporting and statistical analysis for our insurer partners and client service teams
  • Meticulously check your own work ensuring Lockton and ADDS procedures are followed including Second Pair of Eyes Checks
  • Communicate in a clear and concise manner
  • Effectively manage queries with the client service teams and escalate to the ADDS Team Leader as required
  • Support the Team Leader in delivering training to new associates
  • Provide support in delivering efficiencies within the processes carried out
  • Provide feedback for Asset insurer review meetings and actively contribute to the development of relationships
  • Provide support in delivering enhanced reporting and system development to Asset insurer partners


  • Qualifications

  • Strong academic background
  • Previous experience in an insurance administration role
  • Analytical mindset and problemsolving skills, and strong degree of numeracy
  • A general working knowledge of commercial and residential property insurance, and the broking process
  • Excellent knowledge of Microsoft Office
  • Effective and professional communicator
  • Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance.

We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.


At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone.

We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.

As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.


  • About Lockton
Lockton is the largest privately held independent insurance brokerage in the world.

Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities.

As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

  • How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do.

Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

No Agencies Please

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