Service Advisor - Glasgow, United Kingdom - BMW Group Retail

BMW Group Retail

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Arnold Clark is looking for a Service Advisor.

Your role

Arnold Clark Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their vehicles in for repair.

As a Service Advisor, you'll give everyone who comes into the Service department the star treatment and make sure everything runs smoothly, whether it's a manic Monday or last thing on a Friday afternoon.

This role will suit someone who is keen to develop a career in customer service and is willing to learn all aspects of the service advisor role, from customer care to accurate invoicing.

Day-to-day duties

Booking in customers for a service.
Carrying out preparation tasks before customers visit the branch.
Checking in customers for work on their car and keeping them informed throughout the process.
Explaining clearly to customers about their vehicle requirements and providing timescales for repairs.
Carrying out followup calls to our customers after their visit.
Invoicing all jobs throughout the Service department.

Your profile
Essential skills

Enthusiastic and willing to learn.
Friendly and courteous manner.
Great communication skills.
Ability to demonstrate high levels of organisation.
Ability to follow instructions.

Nice to have (but not essential)

Previous customer service experience.

Rewards

In return for your hard work, you'll receive on-the-job training and great career development opportunities, plus one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance and generous employee discounts.

Similar searches:
BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive

Retailer
Arnold Clark Glasgow

Location
Glasgow

Starts
15 Feb 2023

Closes
17 Mar 2023

Brand
BMW, MINI

Contract Type
Permanent

Hours
Full-time

Business Area
Sales / Customer Service