Medical Receptionist - London, United Kingdom - Springfield Medical Centre

Description

REPORTS TO:

RECEPTION MANAGER

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities:
Reception Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the surgery. Scheduling appointments for patients.

Checking patients in. Dealing with all requests in an efficient and courteous manner. Screening enquiries for the doctors and medical staff. Registering new patients at the surgery.

Explaining the practice procedures to new patients. Accurately collecting information and personal details about patients. Updating the surgeries computer system with appointments and personal details. Receiving urine and blood samples and sending them off to hospital laboratories.

Chasing up appointments for patients with hospitals or with other healthcare professionals. Contacting patients to pass on test results /messages to patients as instructed by medical professionals. Arranging prescriptions for patients. Maintaining a clean reception and waiting area to show a professional image.

Opening post, scanning and forwarding it onto the relevant parties. Writing letters and correspondence on behalf of the surgery and medical staff. Opening and locking up the surgery. Covering colleagues during times of annual leave.


Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly