Support Coordinator - Manchester, United Kingdom - One iota

Description

Due to increased demand from our client base of retailers and fashion brands, we are looking for a talented support coordinator to join our team in Manchester.

This is a great opportunity for someone organised, with great communication skills who is looking to make a start in their IT career.

You will have a collaborative attitude that embraces colleagues, clients and other vendors in order to deliver the very best retail experiences using leading technology.

Additional responsibilities:

• Monitoring support board for new tickets
• Answering support phone calls
• Issue identification and resolution via phone and written communications
• Testing and issue reproduction
• Identifying improvements to processes
• Settingup hardware (PCs, iPads and other hardware)
• Repairing hardware

Requirements:

• Excellent written and verbal communication skills
• Excellent technology skills are you the go to person when friends/family need something fixed?
• Proficiency in common technology Windows, iOS, Android and networking setup and the ability to learn new technologies quickly
• Organised and diligent

Bonus points for:

• IT related qualifications
• Experience of a support role
• Experience of customer facing communications
• Demonstrable written skills

About the company

At One iota we build digital customer experiences for brands.

A key part of the company is our platform and set of microservices, which our frontends plug into via a RESTful API interface.

We build interactive digital experiences using technology including touchscreens and cameras, and we're always trying out new technologies such as RFID, frameworks like Flutter, and exploring how we can build upon and improve our apps and services.

We also build native apps, so we can connect the omnichannel customer journey, and a set of dashboards and tools our clients can use to manage these experiences.

Our clients are leading retailers and brands, both in the UK and internationally, who we form close partnerships with.


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£25,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Onsite parking
• Sick pay
• Work from home

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• IT: 1 year (preferred)

Work Location:
Hybrid remote in Manchester M40 5BJ