Telecoms Administrator/customer Service - Chipping Warden, United Kingdom - Cloud9 Telecom Ltd

Description

Position:

• Telecoms Administrator & Customer Service Advisor

Location:

• Chipping Warden

Department:

• Customer Service/Faults/Billing

Working Hours - 09: Mon-Fri)


Salary - Up to £15.00 per hour


The Role

We are a Telecoms company which has been trading for over 9 years and are looking for a quick learning and fast paced individual to join our team.

Cloud9 Telecom Ltd is looking for someone who possesses excellent communication skills, is a quick learner and can think on their feet, to help support our operations team.

Your role as a Administrator & Customer Service Advisor you will concentrate on customer service and a mixture of faults diagnostics and technical support issues.

You should be calm, technically minded, fast paced, positive with the ability to handle customers and suppliers effectively.

You should have a "can do attitude", with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner.

Job Objectives

• CRM task Management
• Quickly and Efficiently
• To place orders with accuracy and attention to detail
• To log customer faults and issues with suppliers and engineering teams effectively and quickly
• To manage technical enquiries in relation to wireless routers, data connectivity and networking.
• To provide effective day to day support to existing customers.
• To be competent with Excel, word, Outlook, Web portals and quick to learn technical processes.
• To manage overall workload effectively; ensuring work is prioritised appropriately
• To collect outstanding customer invoices via card payment.

Knowledge, Skills, Experience
- _Telecom and Customer Service Background - _
Advantage_

• Excellent Business Communications skills
• Both written and Verbal
• Proactive and positive with a "Can Do" attitude
• Effective time management and organisational skills
• Competent working alone or as part of a team
• Logical approach to problem solving
• Ability to work under pressure and within time constraints
• Punctual and good attendance
• Good understanding of customer services
• Be considered intelligent and a quick learner
• Computer literature and competent within technical environment
• Driving License & Car _
  Advantage_

Job Type:
Part-time


Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Job Types:
Full-time, Temp to perm

Contract length: 6 months


Salary:
Up to £15.00 per hour


Benefits:

• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Chipping Warden

, OX17 1LH: reliably commute or plan to relocate before starting work (preferred)


Work Location:
In person


Reference ID:
Telecoms Administrator/Customer Service