Applications Team Leader - London, United Kingdom - London Borough of Barking and Dagenham

London Borough of Barking and Dagenham

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About this job:

We are seeking an experienced manager that understands what a high performing team and has the courage, dedication and passion to develop that.

Balance the team resources between BAU and Project work.
Ensure performance targets (KPI's and SLAs (Services Level Agreements)) are met.
Promote Council values in all engagements
Carry out personnel management (1:1, Performance, Sickness, Recruitment, feedback)
Manage all helpdesk incidents to ensure compliance with SLA and quality
To be aware of, focus on and engage with Departments and the Community; ensure that services are developed and delivered to achieve agreed outcomes and standards.
Implement and maintain the learning and development of the teams.
Build resilience in the team by minimising single points of failure.

Special requirements for this post:

To manage all aspects of the job or service for which you are responsible to ensure that agreed outcomes are delivered on time, within budget and to the expected standards.
Liaise with software supplier regarding faults, enhancements and all complex issues arising or matters not resolved within agreed timescales.
To be accountable to the Application & Data Manager, regarding the effective development and delivery of Systems across the Organisation.
To understand the priorities, objectives and policies of the Organisation and Department. To effectively manage time to ensure cost effective service delivery.
Represent the Organisation in negotiations with external suppliers and service providers etc. as required
Participate in a range of initiatives, working parties, activities and project teams that are of a corporate nature, to contribute and support the overall organisation priorities.
Personally keep up to date with all professional, technical, and legal developments consistent with the requirements of the post
Ensure inhouse developed systems, interfaces, APIs, forms, configurations, documentation are maintained.
Managing a team of developers and ensuring the skills development, cross training, documentation, mentoring, succession, sustainability, compliance with software development governance, cyber security, good programming practices and resource availability to maintain service delivery.
Mentor junior staff and apprentices and assist with the recruitment of staff where required.
Ensure system records and highquality documentation are maintained in accordance with IT policies and processes
Assist with the development and maintenance of a software development governance framework and ensure compliance with framework.
Support the Application & Data Manager for resource planning and ensuring appropriate staff levels are maintained to fulfil both BAU and project needs

About you:

In IT Services we strive to build high performing teams which can only be achieved by having the right people onboard.

People that can deliver results guided by our values. In effect, we are looking for someone;
- that get results regardless of the obstacles and challenges
- that is driven by value rather than by tasks
- that has a can-do attitude rather than make excuses.
- that is never happy with the status quo and would be driven to question and stretch
- compare themselves with other ambitious peer group and strive to be better
- that will challenge themselves
- exude confidence and relish challenge
- to want to learn and grow and pull the team along.
- respect other to achieve a positive experience.

Our DRIVE values are the guiding principles and standards that we want every Barking and Dagenham Council employee to bring to their working life every day.

No matter what job you do, every single one of us is here to help improve the borough and residents should be driving everything that we do, including how you engage with you colleagues, your team, peers, external parties etc.

Our DRIVE values are:

Deliver the best outcomes for residents whenever we can.
Respond to residents' needs in a helpful and friendly way.
Inspire others and ourselves to achieve their best.
Value residents when making decisions.
Engage with residents and colleagues in the best way we can.

About us:

The Council is on a journey of transformation that will deliver a new kind of Council, one able to meet both current and future challenges.

The Council's IT service is a key element of this business transformation.

Key to this future will be an understanding of the technology & data needs of Council services and companies so that the IT Service can best support them.