2nd Line IT Support Engineer - Cheltenham, United Kingdom - IMT Resourcing Solutions

IMT Resourcing Solutions
IMT Resourcing Solutions
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are recruiting for an experienced 2nd Line IT Support Engineer to join a well established MSP in Gloucestershire either on site or fully remotely.

With continued growth plans in place there is plenty of scope for progression within the NOC.
What will you be doing as an 2nd Line IT Support Engineer?

  • To maintain 2nd line support tickets correctly and keep the customer updated with progress every day
  • Deliver exceptional service to both internal and external customers and stakeholders
  • Monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA
  • Take ownership of the entire support process end to end and be the primary customer liaison for the issue
  • Build excellent customer relationships and ensure service excellence is delivered at all times
  • Assist 1st Line Engineers with technical queries to further their knowledge
  • Work with third party vendors including Microsoft, Citrix and Vmware
What Technical experience do you need?

  • Vmware ESX/ESXi and vCenter
  • Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
  • Windows Server 2012, 2012 R2, 2016 & 201
  • Office 365, including Exchange Online, Teams, OneDrive, SharePoint, Intune
  • Citrix XenDesktop
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • SAN Technologies
About you;

  • You will have a keen interest and enthusiasm for technology
  • Previous experience within an IT role, supporting existing desktop/server infrastructures
  • Exceptional customer service skills we pride ourselves on delivering first class service to our internal and external customers and creating 'raving fans'
  • Excellent communication skills; both written and verbal
  • Ability to demonstrate a high level of accuracy and attention to detail
What will you get in return?

  • Base salary of up to £30,000
  • Annual bonus of £3,000
  • Fully remote role or hybrid 2 days on site
  • 25 days holiday + bank holidays
  • Additional lifestyle and healthcare benefits
  • Continued professional development
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