Operations Support Coordinator - Bristol, United Kingdom - Innovate Awarding

Innovate Awarding

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an innovative, approachable individual to join our supportive Operations Support Team to ensure our internal and external End Point Assessment customers are supported in the delivery of a timely EPA, with an excellent customerservice.

Who we are:

At Innovate Awarding we strive to provide end point assessments that are respected, delivered simply with no surprises along the way.

Our reputation speaks for itself - we're Multi Standards EPAO of the year and were one of the first to be registered withthe Education and Skills Funding Agency.

We're trusted by employers and their training organisations across the country to evaluate Apprentice competence.

Why Innovate:

As one of our innovators of the future you can enjoy a supportive culture with a real emphasis on personal and professional development.

We support our people with comprehensive professional development through training and workplace experience

If you are looking for a rewarding role in an organisation with a long-established reputation and are passionate about contributing to the ongoing success and continuous improvement, then look no further.

What you will be doing:

Supporting and resolving End Point Assessor Managers/End Point Assessors (operations) & customer enquiries
Submitting EPA completions to the ESFA within our SLA
Following up with providers & ESFA for to ensure all certificates are claimed
Sending out daily text reminders for apprentice's assessments using relevant software
Organising & sending out paper tests to apprentices

What you'll need:

A team player, with a "can do" attitude
Ability to take initiative and work under pressure
A problem solver with the ability to take initiative in a growing company
Someone with a positive outlook with a clear focus on achievement of objectives
Someone with attention to detail
Someone who has excellent communication and customer service skills written and oral
Experience of working collaboratively with remote operations teams

What we offer:

25 days annual leave + bank holidays (total 33 days per annum)
1 extra day of annual leave at each 5year work anniversary milestone
1 day off around the month of your birthday
Contributory Pension (company matched)
Life Assurance
Great benefits, reward and recognition and wellbeing package
London and South-East weighting where applicable

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment.

The successful applicant will be:
Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.