Pals Officer - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity to cover a Team Leader role in the Complaints & PALS Team which comes under the wider banner of Patient Experience - Quality Governance Department at Plymouth Hospitals NHS Trust.

This role will be based within the Patient Experience Team, which is responsible for PALS, Complaints, Bereavement Services, Interpreters, Patient Information, Patient Surveys, Patient Engagement and Volunteers.

The team is looking for an enthusiastic and motivated person to join our PALS team on a 12-month fixed term basis to cover the present Team Leader's maternity role as a Band 4.

Excellent communication, organisational and interpersonal skills together with a high level of emotional resilience are essential for this post.

In addition, you will be required to handle challenging situations and be able to demonstrate a compassionate approach to the needs of patients, carers and members of the public who require assistance through PALS.

Previous demonstrable experience of dealing with patient concerns and enquiries is preferred, together with team leader experience.

An interview date has been set for
09 January 2023

For an informal discussion please contact:
Alison Stanton, Complaints & PALs Manager on extension 39694