Client Services Assistant - London - Propstore

    Propstore
    Propstore London

    3 days ago

    Full time
    Description
    Client Services Assistant–32,000 + Benefits – London

    The Role


    Do you enjoy helping customers and staying organised in a busy environment? Are you confident handling enquiries and getting the details right first time? If so, you could be the Client Services Assistant we're looking for.


    As a Client Services Assistant, you'll be a key contact for bidders and buyers before, during and after auction sales.

    You'll handle enquiries, support registrations and payments and assist with collections and shipping, ensuring every interaction is smooth and professional.

    This is a fast-paced, varied role where accuracy and great service matter.

    Working closely with Client Services, Finance, Compliance and Logistics teams, you'll help deliver an excellent client experience while building valuable skills within an international auction house.

    If you're ready to grow your career in a unique and exciting environment, apply today.

    Please note- Virtual interviews will take place w/c Monday 2nd March and in-person interviews w/c Monday 9th March.


    Key Responsibilities:
    Main Duties

    Client Services

    Provide polite, professional, and efficient customer service via phone, email, ticketing platform, and occasionally in person.
    Support bidders through the auction registration and identity verification process.
    Conduct Customer Due Diligence (CDD) on qualifying transactions in line with internal compliance and regulatory requirements.
    Process customer orders accurately and within agreed timeframes.
    Respond to and resolve client enquiries, including sensitive or complex issues, with discretion and professionalism.
    Ensure clear, accurate, and timely communication with clients throughout the post-sale process, including invoicing, payment, collection, and shipping queries.
    Logistics

    Prepare, process, and manage shipping documentation for buyers and consignors.
    Organise and complete customs documentation in accordance with international shipping requirements.
    Obtain, review, and compare shipping quotes from third-party freight and logistics providers.
    Coordinate shipments of oversized, fragile, or high-value items, liaising with internal teams and external partners.
    Carry out physical packing of shipments when required, following appropriate handling and safety procedures.
    The Company


    Founded in 1998, Propstore has grown from one film fan's passion into a global leader in movie and music memorabilia.

    With offices in London and Los Angeles, our team of over 70 experts works to uncover, preserve and auction screen-used props and costumes.

    Today, we're proud to be the most trusted name in the industry, connecting collectors with iconic pieces of film history.

    The Benefits

    The opportunity to work within a leading international auction house.
    Exposure to high-value objects and a global client base.
    A supportive team environment with opportunities for professional development and progression.
    The Person


    Essential:
    Experience in a client-facing or customer service role
    Excellent verbal and written communication
    Strong attention to detail and accuracy
    Able to manage multiple priorities and meet deadlines
    Calm, confident problem-solver
    Organised and comfortable working across teams

    Desirable:
    Experience with international shipping, logistics or customs
    Knowledge of shipping documentation and freight coordination
    Familiarity with compliance checks such as identity verification or CDD
    Interest in film, television or entertainment memorabilia
    Training will be provided, including specialist areas such as compliance and shipping

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