International Trade Admin Executive - Manchester, United Kingdom - Greater Manchester Chamber of Commerce

Description

Role International Trade Admin Executive


Reporting to International Operations & Quality Manager


Customer Service Hours Mon to Fri (9:00 a.m. to 5:00p.m)


Working Pattern

• 4day week contracts and part time to be considered to a min of 3days.
• Remote and flexible working available

Location Elliot House (Manchester City Centre) & Manchester Airport office as per business requirements


Salary Range £17,000 - £22,000 per annum pending on experience (4-day week)


Overview

We are the largest accredited Chamber of Commerce in the UK representing over 4,200 members across all sectors and sizes.

This role will sit within our award-winning International Trade Department providing key administrative support to our documentation team.

You will be highly enthusiastic, organised, with a can-do attitude and able to communicate confidently with internal teams across the Chamber as well as with customers.

You would enjoy being in fast paced environment working shoulder to shoulder with colleagues to keep things running efficiently.

Are you ready for a challenge? Then we are keen to hear from you.


What you will be doing

• Daytoday administrative support for our Documentation Team, including evidence filing, invoicing, posting, reporting and any other relevant administrative process ensuring we keep relevant customer records up to date and compliant with required standards
• Following training (if applicable), you will also provide key support in the accurate processing of documentation services (e.g., Certificates of Origin, EUR1s, ATA Carnets, Import certificates, etc)

& customs declarations

• Customer Service: You will be dealing and responding to queries from exporters and importers
• Liaising with the wider international team and customers about collections of documents in either of our offices
• Liaise with the Finance and Membership departments about customer's membership status, membership requests, aged debt and other.
• Providing key support to the International Operations & Quality Manager with people management including rota planning, sick leave, and other associated tasks
• Work alongside colleagues and managers to improve existing processes and systems to enable a smoother operation across the team
• You will be involved in operational compliance ensuring we are delivering our services in line with national and international regulations.
• Provide effective support in the development and delivery of new documentation related services

(e.g., export documentation back-office service, etc)

• Provide general admin support to the wider international trade team as and when need it

Knowledge, Qualification and Experience

Essential

• Educated to GCSE standard or equivalent working experience.

Desirable

• Business Degree or working experience in the field of international trade or where you have gained transferable skills for this role
• Experience in delivering export documentation services (e.g., Certificates of Origin, EUR1s,

Arab documentation, ATA Carnets, etc) will be an advantage

• Experience in processing customs declarations will be an advantage
• Experience working in the logistic sector will be an advantage

Skills

Essential

• Ability to learn quickly, make an immediate impact and provide value added services to our clients and members
• Excellent planning, organisational and administrative skills
• Excellent customer service and relationship building at all levels
• High energy and enthusiasm with strong commitment to exceed clients' expectations
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships with internal teams, clients, and other stakeholders
• Flexibility and openness
• Attention to detail and accuracy
• Good IT skills (e.g., Microsoft packages word, excel, PowerPoint)
• Selfstarter but also able to work as part of a team
• Problem solving / solutions oriented
• Work to a high standard of accuracy and attention to detail
• Ability to work under pressure and meet deadlines
• Proactivity and selfmanagement

Desirable

• Experience collecting and analysing data
• Experience in producing reports
• Social media skills (e.g., twitter, LinkedIn)
• Experience in using CRM or other customer/financial systems.

Training and CPD Requirements

We are committed in supporting our staff in developing a successful career in international trade, and therefore we will offer relevant training as part of your induction programme.

• Successful completion of online certification & EUR1 training programme within 34month period (90 days).
• Becoming an authorised signatory for ATA Carnets, International Import Certificates, Arab documentation within 68 months.
• Successful completion of customs declarations training within 612month period and achieving live access account within 3month period after training.
• Achieving BCC's International Trade Foundation Award within 68m