Head of Events - Greater London - Total Management Group

Description

Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking a motivated candidate to join our fast-growing Events division, Total Management Events.

With a wealth of experience behind us, synergistic supporting services and our company values Total Management Events offers a service that is uncompromised in delivering seamless, well considered, high quality event solutions to global corporate clients, leading brands, and industry names.

At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.

ROLE & RESPONSABILITIES

The Head of Events EMEA is a pivotal leadership role responsible for driving the strategic direction, operational excellence, and financial success of the event division. This role involves leading and developing a team of event directors and seniors ensuring exceptional client delivery and pushing the boundaries of innovation within the events industry. The role will focus on cross-functional integration, effective communication, and alignment between divisions, global resourcing, overseeing operational functions to ensure optimal output in tandem with our North America office.

TEAM MANAGEMENT

• Lead, mentor, and develop a team of Event Directors and Senior Event Managers, fostering a collaborative and high-performance culture.
• Oversee team resourcing, workflow, and project allocation in collaboration with direct reports.
• Ensure effective management practices are consistently applied, including regular 1-on-1 meetings, performance reviews, and team development initiatives.
• Drive recruitment efforts, including participation in candidate interviews as required.
• Manage and approve team leave and time off in line with company policy.

FINANCIAL ACUMEN

• Provide financial oversight, including review of project forecasts, profitability, and cash flow.
• Manage the budgeting process and approve significant event budgets.
• Negotiate and manage supplier agreements, margins, and commission structures.
• Contribute to departmental budgets and potential event P&L development.

CLIENT DELIVERY & RELATIONSHIPS

• Ensure the development and implementation of robust account management structures to support client relationships.
• Drive a client-centric approach across the event division, ensuring exceptional service delivery and client satisfaction.
• Oversee the delivery of large-scale and new client events, ensuring best practices, key deliverables, and effective resource planning.
• Foster strong, long-term relationships with key clients, acting as a strategic partner and trusted advisor.

OPERATIONAL OVERSIGHT

• Oversee operational functions, ensuring alignment and efficiency across all event-related activities.
• Evaluate and optimise technology ROI and event processes.
• Oversee the onboarding and contracting process for clients and suppliers.
• Drive supplier and vendor performance evaluations to ensure service quality, compliance, and cost-effectiveness.
• Conduct process analysis to identify inefficiencies and develop and implement effective solutions.
• Promote process alignment and synergy across divisions to enhance collaboration and cross-functional effectiveness.
• Maintain and enforce the live event process documentation, ensuring it is current, comprehensive, and consistently followed.
• Work with Operational functions to ensure compliance & health and safety.

GROWTH & BUSINESS DEVELOPMENT

• Strategic sales alignment for growth working with business development team and directors to develop and execute aligned EMEA growth strategies, targeting new markets and opportunities.
• Winning new business via RFP & pitches by leading compelling RFP responses and developing impactful pitch presentations in collaboration with Sales to secure new event business.
• Leveraging events for brand positioning with marketing and sales to strategically utilise events to enhance brand perception and drive new business in EMEA.
• Contributing to sales targets, drive new event business and expand client relationships to contribute to overall sales goals
• Provide market intelligence and competitive insights, collaborate with sales and M=marketing to monitor the EMEA market and inform growth strategies.

SKILLS & EXPERIENCE

• Proven senior leadership experience in live event production across the global (8+ years), ideally within an agency environment.
• Strong strategic, commercial, and operational acumen, including P&L management, budgeting, and vendor negotiations.
• Demonstrated ability to lead and mentor high-performing teams across regions, with a focus on resourcing, development, and performance culture.
• Excellent client relationship skills with experience managing senior stakeholders and driving growth through pitches and RFP responses.
• Deep understanding of end-to-end event delivery, including technical production, compliance, and operational efficiency.
• Strong collaboration with cross-functional teams including business development, marketing, and operations to align on growth strategy and brand positioning.

WHY TOTAL MANAGEMENT

We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture and active employee engagement.

WHAT IS ON OFFER

25 days annual leave plus bank holidays

Hybrid working, 4 days in the office and 1 day from home

Additional 14 days per year work from home