Service Desk Analyst - Greater London - Wanstor Limited

    Wanstor Limited
    Wanstor Limited Greater London

    3 days ago

    Description

    Service Desk Analyst (1st line) - Not for Profit team


    Department: Service Management

    Employment Type: Permanent - Full Time

    Location: Hybrid

    Compensation: £26,000 - £29,000 / year

    Description


    Hello. Welcome to Wanstor At Wanstor, we've been delivering award‑winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

    Wanstor stands at the forefront of the industry with a full portfolio of high‑quality services. From our award‑winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here

    We're looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first‑class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience — the first voice, the first solution, and the first impression.

    This role goes beyond answering calls and logging tickets — it's about owning every challenge, delivering exceptional support, and making a real impact on the day‑to‑day operations of our customers.

    What You'll Do

    • Respond to client's technical issues via phone and email, triage reported problems, resolve them, and, where necessary, escalates them to more senior colleagues.
    • Log calls using service desk tools and ITIL processes, working within these frameworks to deliver customer service levels >90% and manage incidents to achieve first‑call resolution and other company KPIs.
    • Maintain good customer relations, including visiting sites within the greater London area.
    • Manage user accounts within Office365 and allocate licenses.
    • Manage Active Directory and Azure services, including creation of user accounts and amending permissions where needed.
    • Use remote tools such as MDM, remote control and chat to resolve user requests.
    • Deploy PCs through Windows Autopilot and Intune.
    • Set up and configure Windows‑based PCs and laptops.

    What You'll Need


    You will have already started your journey within IT but are looking to develop your skills within a fast‑paced and supportive environment. You may have the following experience:

    • IT support experience at a 1st line level
    • Knowledge of ITIL, incident, problem and change management.
    • Experience taking responsibility and ownership of stakeholders and projects.
    • A desire to provide excellent, proactive, customer service.
    • Well organised, able to multitask and work autonomously.

      What You'll Love

      • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
      • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
      • Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
      • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
      • Team Spirit: Join a friendly team and engage in various social events organised throughout the year.

    #J-18808-Ljbffr

  • IT Service Desk Analyst

    3 weeks ago

    Only for registered members London

    A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis. · The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk S ...

  • IT Service Desk Analyst

    1 month ago

    Only for registered members London

    A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based law firm on a permanent basis. · The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and th ...

  • IT Service Desk Analyst

    1 month ago

    Only for registered members London Area

    A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our London based law firm on a permanent basis. · ...

  • Service Desk Analyst

    3 weeks ago

    Only for registered members London

    The Deskside Support Analyst for the London IT team plays a vital role in maintaining all computing and communications hardware and software. · ...

  • Service Desk Analyst

    4 days ago

    Only for registered members London Area

    We are delighted to be working with a well-established and forward-thinking organisation seeking an experienced Service Desk Analyst to join their IT team. · ...

  • IT Service Desk Analyst

    3 weeks ago

    Only for registered members London

    We're looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team.As the first point of contact for IT support, you'll play a key role in resolving technical issues, managing service requests, · and ensuring a smooth experience fo ...

  • Service Desk Analyst

    5 days ago

    Only for registered members London £35,000 - £42,000 (GBP)

    We are delighted to be working with a well-established organisation seeking an experienced Service Desk Analyst to join their IT team. · ...

  • IT Service Desk Analyst

    3 weeks ago

    Only for registered members London

    We re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team.As the first point of contact for IT support, you ll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London

    We are looking for a technically skilled and customer-focused 2nd Line Service Desk Analyst to join our IT Service Desk. · The successful candidate will be responsible for delivering high-quality technical support across our Windows and Microsoft 365 environments either in person ...

  • IT Service Desk Analyst

    3 weeks ago

    Only for registered members London Area

    We're looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. · ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London Area

    We are looking for a technically skilled and customer-focused 2nd Line Service Desk Analyst to join our IT Service Desk. · Provide 2nd line support for Windows 11, desktop hardware, peripherals, and core business applications · Troubleshoot and resolve issues related to Microsoft ...

  • Service Desk Analyst

    4 days ago

    Only for registered members London

    We're working with a highly respected global investment organisation that partners with innovative businesses across technology services healthcare and consumer sectors. · ?You'll act as a key point of contact for technical issues ensuring a high standard of service through phone ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London Area

    We are looking for a proactive Service Desk Analyst to join a growing IT support team. · Provide first-line and desk-side support across software, hardware, and AV issues · Troubleshoot and resolve incidents efficiently, escalating where required · Support users across Microsoft ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London Area

    Graduate Service Desk Analyst required for a Permanent role based in Aberdeen. The successful candidate will have excellent communication skills and experience in service desk roles. · ...

  • Service Desk Analyst

    2 weeks ago

    Only for registered members London

    +Job summary · We're looking for a Service Desk Analyst to join our Not for Profit team.This role will see you working onsite with some of the UK's leading charities providing a first class support experience. · +ResponsibilitiesResponding to client's technical issues via phone a ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London

    We are looking for a Service Desk Analyst to join our Health and Care service desk team providing support to our GP Electronic Record customers. · You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service. · ...

  • Service Desk Analyst

    1 week ago

    Only for registered members United Kingdom

    Job summary · A Service Desk Analyst role is available at the Defence Academy in Shrivenham, Swindon. · ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London Area

    The Service Desk Analyst delivers first line IT support to users across West's global offices acting as the front door to IT for all incident reporting service requests and general technical assistance. · Experience in a Helpdesk/Service Desk support role typically acquired with ...

  • Service Desk Analyst

    2 days ago

    Only for registered members London £28,689 - £32,256 (GBP)

    London Metropolitan University seeks a Service Desk Analyst to deliver customer-focused IT support across face-to-face and digital channels. · ...

  • Deal Desk Analyst

    1 week ago

    Only for registered members London

    We are looking for a forward-thinking, passionate professional who is ready to contribute to our mission and drive industry innovation. As a Deal Desk Analyst at Plentific, you will be at the heart of our commercial execution, ensuring that all deals, contracts and procurement pr ...

  • Service Desk Analyst

    1 month ago

    Only for registered members London

    +The Service Desk Analyst delivers first line IT support to users across West's global offices,+ · +Act as the first point of contact for all IT issues and requests via phone, email, Teams, and the ticketing portal. · Perform initial triage, diagnosis, and resolution of common ha ...

Jobs
>
Service desk analyst
>
Jobs for Service desk analyst in London