Customer Service Representative - Ollerton, United Kingdom - Quest Search and Selection

Quest Search and Selection

Verified Company

Ollerton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref:
JO | £ £22000 per annum + Benefits | Location:Ollerton, Nottinghamshire, England | Added:22/01/24

Quest Search & Selection are partnering with this multi-brand retail business that prides itself with working with some of the largest, global branded & own label products.

The role of a Customer Service Representative will serve as the initial point of contact for customers across their various brands.

The roles and responsibilities of the Customer Service Representative role**:

Delivering excellent and personable Customer service through all available channels.
Utilise the highest standard of verbal and written communication to log, record, and efficiently resolve customer contacts and issues.
Take ownership of customer contacts and complaints.
Establishing rapport with retail stores to reach best resolutions, and actively promote best practice.
Recover potentially lost customers and/or resolve concerns by taking action on customer feedback.

To be successful in this Customer Service Representative role**:

Excellent verbal and written communication
Ideally can drive (due to shift patterns)
Ideally having experience in a customer facing/call centre/retail or admin experience (not essential)
GCSE level (equivalent) + education (A-C in English & Maths)
This is a rotabased shift pattern role, covering 5 out of 7 days.

Benefits of this Customer Service Representative role**: