Incident Consultant - Bristol, United Kingdom - Diligenta

Diligenta

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

To support the increase in demand, our Technical Operations team are looking for an Incident Consultant to join us, providing an exciting opportunity to build your analytical skills in more project-based work.

This involves the managing and tracking of incidents through to closure with regular project meetings, providing guidance and root cause analysis, ensuring to follow client and regulation guidelines.

You'll be:

Managing the incidents to ensure identification, customer treatment, rectification action plans and closure are delivered to agreed timelines and quality targets.
Facilitating and leading incident meetings, including monthly working parties and ad hoc eventrelated decision meetings.
Developing strong relationships with key internal and external stakeholders to support closure of incidents.
Conducting root cause analysis to highlight the mitigating actions that prevent reoccurrence.
Experience working within the financial sector, or similarly regulated environment.
Strong analytical skills.
Good knowledge of utilising spreadsheets.
Articulate written and verbal communication skills.
Are comfortable with using IT to a good standard.

The Perks:

25 days holidays + 8 bank holidays Discretionary annual bonus Company pension scheme membership Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools Access to our Confidential Helpline is available to be used by you and your family Develop your career through a wider global organisation of the TCS family

Job Reference:
DGENTA01573