Ward Clerk- Moorfields Private - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To ensure that an efficient and caring service is provided to all Moorfields Private Patients within the relevant Clinics / Services.

To provide a professional, comprehensive and efficient reception and administration service ensuring the optimum flow of inpatient journey.

To promote a positive image of Moorfields Private Patients through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative process, functions and speciality knowledge.

Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness.

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.

To always ensure adherence to the Trust's Access Policy.

Ensuring that any specific requirements are communicated in a timely manner.

To work in conjunction with the Ward Manager to ensure the ward and admission of patients run smoothly on a day to day-to-day basis, handling issues as they arise.

To provide a high standard of reception and general administrative support whilst being first point of contact to patients.

Ensure that health and safety standards are always maintained within the department and notify the appropriate manager or representative for any action required.

Meeting & greeting all patients, carers & visitors to Moorfields Private standards. Escorting patients to their rooms and ensuring full explanation of facilities and food & beverage options available to them.

To ensure that all patients admitted for surgery are checked in and out appropriately using Compucare.

Manage room inventory on the Ward & best planning of rooms whilst ensuring cleanliness standards and maintenance fault reporting throughout the day.

PROBATIONARY PERIOD

During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed.

The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy.

For the duration of the probation period, the notice period will be in line with contractual obligations on either side.

Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research and education.

Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. All of our focus is on providing you with the very best care to improve your sight.

We have built an international reputation as a well-respected and trusted provider of high-quality private eye care services which includes consultations, second opinions and treatment for adults and children.

Our dedicated private facilities offer fee-paying patients personalised eye care and added comfort for both day cases and overnight stays.

Being part of Moorfields provides our patients with the reassurance that they will be seen by world-class consultant eye specialists who provide treatment and care for private patients with a wide range of eye problems, from common complaints to the most complex eye health conditions.

We offer the most comprehensive range of eye care services available in the UK, which includes the latest laser eye surgery and vision corrections procedures and consultants specialising in cosmetic eye treatment.

To comply at all times with the requirements of the Health & Safety regulations under the Health & Safety at Work Act and to take responsibility for the health and safety and welfare of others in the working environment ensuring that agreed safety procedures are carried out to maintain a safe environment.

To comply at all times with the Trusts Information Governance Policy.

The policy sets out the accountability and reporting arrangements for Information Governance in the trust and how assurance is provided that the Trust continues to meet at least the minimum standards of information governance compliance required by the NHS Information Governance Toolkit.