Customer Service Advisor - Portsmouth, United Kingdom - Acacium Group

Acacium Group
Acacium Group
Verified Company
Portsmouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor

Bank Partners (part of Acacium Group)

Portsmouth, PO6 3LY

£22,000 basic salary + Quarterly bonus

12 month fixed term contract

Monday-Friday (37.5 per week)

Shift Patterns:
/ / /

Unlock your potential:

Are you hardworking, organised and passionate about people? Do you thrive off delivering exceptional levels of customer service and work well in a team-orientated environment?

Due to business growth, we have an exciting job opportunity for a Customer Service Advisor to join the team.

The team are dedicated to delivering a first-class customer experience and work collaboratively to achieve fantastic results You will put customer service at the heart of everything you do whilst managing the day-to-day activity of our staffing system.


Bank Partners (part of Acacium Group) are an established, reputable multi-award-winning business who provide high-quality, independent staffing and services to some of the largest trusts in the NHS.

We work in partnership with each of our trusts to ensure we support staff shortages across the wards, seamlessly and efficiently.

Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.


Every day you will

  • Resolve incoming queries in a timely and professional manner
  • Be the first point of contact for customers and clients
  • Ensure information added to the internal databases are accurate and uptodate
  • Liaise with external agencies who will support with filling temporary healthcare shifts
  • Manage the Bookings inbox on a daily basis and ensure queries are resolved efficiently and professionally
  • Ensuring required compliance documentation is received and correct

What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

  • Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career

  • Progression and development opportunities
  • Workplace pension scheme
  • Gym Flex
- discounted gym memberships, UK-wide

  • Regular events and incentives
  • Discounted Tastecard membership
  • Reward Portal, offering discounts on shops, restaurants and bars
  • Free flu vaccinations
  • Cycle to Work scheme
  • Health Assessments and Dental Insurance
  • Life Assurance, Critical Illness Cover and Private Medical Insurance
  • Annual company holiday for top performers

Join us and make a difference


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do**:

  • Putting People First, Always by your Side, Driven by Excellence.**Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must ideally have...

  • Previous experience in a customer service or customerfocused environment
  • Excellent communication skills, both written and verbal
  • A high attention to detail
  • Strong IT skills and be proficient with Microsoft packages (including Excel and Outlook)
  • We are passionately committed to being a truly inclusive and diverse company
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