Restaurant Reservations Consultant - London, United Kingdom - Ten Group
Description
Are you
- A 'foodie' who loves to eat out in the best places?
- The person your friends always ask where to book for that special occasion?
- Passionate and always 'in the know' about all the new openings and trendy spots?
- Someone who thrives in a fastpaced but fun working environment?
The Role
As a Dining Expert you will not only share your passion for all things dining with your teammates, but most importantly use your knowledge to help our members secure the best tables according to their preferences whilst meeting deadlines.
Your key responsibilities will include:
- Establishing strong relationships with our members via telephone and written communications, truly understanding their requirements;
- Putting together suggestions / ideas / bookings based on the members' requirements;
- Maintaining regular contact with members, helping them tailor the tasks further;
- Actively crossselling our travel and lifestyle services.
About you
If you love food, enjoy eating out and discovering new dining experiences, then this role is for you
You are also highly organised, take pride in your work and are great at thinking outside the box.
You have a strong desire both to consistently exceed your key performance indicators as well as for personal development, being determined to succeed and eager to take on the next challenge - or add the next set of skills to your already formidable arsenal.
You are passionate about delivering high quality personalised service, are motivated and resourceful, and no request is too big or complex for you.
In fact, you a love a challenge. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.Who We Are
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long.
Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.
Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.
As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands.
Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees.
Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices.
All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.Looking ahead, Ten's strategy revolves around four key areas:
- Deliver a world-class member experience
- Invest in technology
- Expand contracts with new and existing clients
- Establish a foothold in new markets by leveraging its marketleading service proposition
Requirements:
Skills / Qualifications
- At least 4 years' of relevant work experience in hospitality, ideally in restaurants
- Solid practical knowledge of the London dining scene, with a focus on fine dining is a must
- Experience in working with private dining / events is desired but not mandatory
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Passionate about engaging with members
- Administration and planning
- Computer literacy
- Word, Excel, PowerPoint, Outlook
Competencies
- Strong planning and organisational skills
- Results orientation
- Member focus
- Adaptability
- Team work
- Initiative and Proactivity
- Attention to detail/accuracy
- Positive Outlook and Self-Confidence
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
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