New Business Administrator - London, United Kingdom - Blakemore Recruitment

Blakemore Recruitment
Blakemore Recruitment
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are currently recruiting for a Financial Planning practice in London who are looking for a New Business Administrator to join their team.


Overview of role


To assist with submission of the advisers' New Business including monitoring progress of New Business Applications, liaising with Insurance Companies, and other providers with the objective of assisting the advisers to achieve New Business issue within theminimum time frame compliantly, effectively and efficiently.


General responsibilities

  • Making sure all client contact is carried out in a professional and courteous way
  • Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules including Compliance, financial crime (antimoney laundering, data security, antibribery, fraud) procedures at all times
  • Answer telephone calls; transfer caller to the correct person or take accurate messages and pass to the relevant person without undue delay
  • Meet/greet office visitors (occasionally)
  • Manage meeting room bookings as required

Specific responsibilities

  • Send letter of authority (LOA) to providers and request policy information
  • Communicate with providers by e mail, letter or telephone
  • Deal with incoming and outgoing post
  • Scan incoming post and forward to the relevant party in a timely manner
  • Proactively chase providers to ensure that LOA has been received by the provider and that all relevant policy information is received and given to the appropriate person/team
  • Follow up /chase New Business by contacting the relevant provider; inform the adviser of progress and keep the adviser informed at all times
  • Chase advisers for outstanding Trust documents and liaise with client if required
  • Sanction search for new clients
  • Check New Business submissions from advisers including relevant documentation, input on to the back office system (Finplan) accurately & efficiently
  • Chase commission liaise with providers for outstanding statements; deal with queries
  • Prepare invoices and issue to adviser/client for payment to be made

Relevant experience, skills and knowledge

Experience

  • A minimum of 12 years' experience in an administration support role within Financial Services or IFA practice is advantageous
  • Understanding of the provision of financial advice to clients in a compliant manner

Skills

  • Excellent communication skills, both verbal and written
  • Ability to work under own initiative
  • Excellent organisational skills
  • Ability to work under pressure; prioritising own workload
  • Attention to detail
  • Be able to maintain confidentiality at all times
  • Client service focussed
  • Work assertively

Knowledge

  • Knowledge of financial services products (life, pensions, investments, mortgages etc.) and IFA back office systems is required
  • Awareness of data protection, money laundering/financial crime/ internet security measures
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