Travel Consultant - Sutton Coldfield, United Kingdom - Broads Travel (Part of Spear Travels Group)

Description

Travel Consultant
Broads Travel is part of award winning Independent Spear Travels Travel Group, providing bespoke luxury tailor made holidays.

As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for our clients, no matter how large or small a trip may be.

You will be expected to provide all tourism related services including but not limited to the following;

• Researching extensively, plan and book every aspect of our customers holiday

experience.

• Provide all relevant information, brochures and internet links for customers
• Advise customers on all visa requirements and any country specific requirements
• Book flights and accommodation, package tours and travel arrangements and

transfers

• Process all booking administration and documents accurately with high attention

to detail

• Liaise with clients if any changes occur, finding solutions should any problem occur

with a booking

• Attend promotional events on behalf of the Company and gain product knowledge
• Maintain and develop good working relationships with our Supplier partners,

customers and colleagues

• Work collaboratively with colleagues to maximise sales opportunities and achieve

/branch targets


Essential Qualities required:
Our travel consultants must have proven experience in a similar role. Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively are essential qualities.

In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.

You must be comfortable promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills.

Ability to manage any complaints raised by customers in respect of products, services and experience.

Desirable

• A passion for travel, demonstrated through personal experience advantageous.
• Experience with widely used travel reservation systems is

preferred.

• A degree or other relevant qualification in Hospitality, Travel and Tourism, or

business is highly desirable.

• Any other language skills are advantageous.

Salary is dependant on experience working within the travel industry.

Role is based in our Mere Green branch, therefore applicants must live within travelling distance to the branch.


Job Types:
Full-time, Part-time, Permanent


Pay:
£11.44-£12.26 per hour


Expected hours:
per week


Benefits:

• Company events
• Company pension
• Free or subsidised travel

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (required)

• Travel Industry
• Travel Agency or

Tour Operator: 1 year (required)

• Sales: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location:
In person

Application deadline: 29/10/2023

Reference ID:
Thame Travel Consultant/Senior Travel Consultant