Italian, German or Spanish Speaking Customer - London, United Kingdom - Think Specialist Recruitment

Think Specialist Recruitment
Think Specialist Recruitment
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are currently recruiting for a globally known giant in their industry for a fully remote based role.


They are looking for a competent Customer Service Support person that can speak and write fluently in one of either Italian, German OR Spanish to join them on a flexible and ongoing temporary contract for an initial 3 months and then to be reviewed.


Previous customer support experience is needed to a degree, this can be face to face and in retail/hospitality or in an office based role, what is very important is that you have a positive and friendly character and the ability to learn product knowledgeand pick up new systems.


Initially, the 2 weeks of training is 9am to 5pm, Monday to Friday, but after this it will be a part time position, working 22 hours a week minimum.

You are required to work 9am to 5pm on the Monday shift each week, and then can be very flexible with shiftsfor the rest of the week based on your availability.

Plenty of overtime is available, so your weekly hours will range from 22 to 35 hours.


This position will be weekly pay and dependant on experience will be paying £12 to £13 per hour + Holiday pay accrual.


Please note before applying - In order to be able to do this role, you will need your OWN laptop/computer and headset, this is not provided. This role is 100% remote and the requirement is to work 9am to 5pm on a Monday and then flexi-hoursare available weekly from Tuesday to Friday.


Key Responsibilities:


  • Provide an excellent level of service to customers across your allocated regions.
  • Provide support on products to ensure quick and efficient resolution.
  • Troubleshoot issues until resolution.
  • Escalate issues to a colleague as required.
  • Fluent in one of the following languages: Italian, German or Spanish as you'll be dealing with international accounts in the language you specialise in.
  • You must also be able to speak English fluently as training will be done in English.
  • Previous use of Zendesk would be beneficial, but not a requirement, training provided.
  • Strong customer service or helpdesk experience again beneficial, but any customer facing experience of use.
  • Ability to deal with technical questions and learn new product info.
  • Excellent communication skills both written and verbal establishing good working relationships.
  • Excellent organisational skills and accuracy to detail.
  • Proficient in all Microsoft Office Packages particularly Microsoft Excel.
Looking for the next step in your career? Think Specialist Recruitment.


Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area.

We specialise in permanent, temporary and contract recruitment with areas of expertiseincluding:
administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
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