Administrator Nicotine and Smoking Cessation Service - West Bromwich, United Kingdom - ABL Health LTD

ABL Health LTD

Verified Company

West Bromwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

Job Title:

Administrator Nicotine and Smoking Cessation Service

Hours:

2x 20 hours posts

Contract Type:

Permanent

Salary:

£17,200 to £19,760 (pro rata)

Location:

Sandwell

Accountable/Responsible to:

Head of Service

Staff Accountable to Postholder:

None

Job Purpose:

The Nicotine and Smoking Cessation service provides Tobacco Prevention and Stop Smoking Services throughout Sandwell in a variety of settings.

The post holder will support the smooth operation of a range of support processes.

These will include scheduling process, clinic booking, reporting, invoicing, stock management of promotional material, service delivery consumables and other office requirements.

The role is key to the effectiveness and efficient functioning of the service, therefore will require robust organisational, communication skills and a positive approach to customer service.

Duties and Responsibilities

Take calls from clients and deal with clients' needs accordingly this will include providing robust Brief Intervention to clients who may have been referred to the service.
Take telephone calls from other health professionals.
Providing professional administration services to clients
Manage and maintain confidential patient files on a database as required
Book appointments for clients or direct them to the appropriate advisor
Record client data accurately on appropriate service database
Stock management, ordering and distribution of promotional material
Stock management of service consumables
Prepare computerised documents and reports as required
Organise meetings including the taking of, and distribution of minutes
Organisation of promotional and training events including the preparation of resources
Take weekly stock check of consumables and ordering
Filing and archiving client records
Take meeting minutes, type and distribute as required
General administration (record keeping, filing etc.)
Ensure client referrals are dealt within a reasonable to time frame which meets service deliverables
Participate in events as necessary
Provide telephone support where necessary to clients who may be vulnerable to relapsing back to smoking.
Take part in promotional events as required. This may require working during the evening and at weekend.

Standard Information

Information Governance
Employees of ABL Health must comply with the provisions of the Data Protection Act 1998.

The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.

The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000

The postholder must comply with ABL's policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use.

The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABL's records management policies, and data quality processes and standards.

Health & Safety

Compliance with the Health & Safety at Work Act the postholder is required to fulfil a proactive role towards the management of risk in all of their actions.

This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

Safeguarding is Everyone's' Business
ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected.

As a consequence, all ABL's employees, temporary staff and volunteers are required to adhere to ABL's safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.

Smoke Free
ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.

Training
The postholder must attend any training that is identified as mandatory to their role.

Equality, Diversity & Human Rights

It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998.

ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights.

PERSON SPECIFICATION

Job Title:

_
Administrator_

ESSENTIAL

DESIRABLE

METHOD OF ASSESSMENT

Qualifications and experience
GCSE, O Level o