Service Advisor - Kings Langley, United Kingdom - Oliver Landpower Ltd

Oliver Landpower Ltd
Oliver Landpower Ltd
Verified Company
Kings Langley, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Oliver Landpower Ltd a long-standing dealer for market leading brands of Agricultural machinery, Turf machinery and Commercial vehicles including JCB, Toro, Club Car, Husqvarna and Isuzu are looking to recruit a
Service Advisor to join the team in their busy service department at Kings Langley, Near Watford.


The Service Advisor Role:


  • Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
  • Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
  • Liaise with the parts department to ensure parts availability, keeping customers informed.
  • Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
  • Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
  • Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience
  • Maintain records of all Service customers to enable customer followups to be carried out.
  • Some other duties, commensurate with this post, may be assigned by your Line Manager.

What we're looking for:


  • As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
  • Strong administrative experience is essential
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
  • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
  • Able to maintain strong working relationships with colleagues, the customer base and the manufacturers
Monday

  • Friday with some Saturday mornings required, £25k£26k

Job Types:
Full-time, Permanent


Salary:
£25,000.00-£26,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person
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