Service Desk Agent - Chorley, United Kingdom - Every Cylinder Ltd

Every Cylinder Ltd

Verified Company

Chorley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Title
Service Desk Agent

Location
Chorley

Salary
Up to £23,000

Every Cylinder is recruiting for a Customer Service Advisor to join our partner based in Chorley. Our partner is a well-established IT Managed Service Provider looking to grow its customer service team.

This role is a fantastic opportunity for someone with good customer service skills to take the next step in their career.

You will be supporting clients, ensuring they receive the highest level of customer service.

You will have good customer service skills and be able to communicate efficiently. You will be responsible for directing calls to the appropriate team and prioritising calls correctly.

Responsibilities

Be familiar with our varied client base and work in line with all service desk policies, processes and services.
Determine the best escalation route based on the issue and details provided by clients, accurately recoding the information on tickets
Provide accurate information on IT products or services
Followup and update client/ticket status and report to completion
Assist with preparation of change management requests
Assist with the production of company board level reporting
Be responsible for ensuring correct security authorisation validations
Be required to complete user account administration requests
Take details of any problems, service requirements, Feedback or suggestions from clients, even if they fall outside of your remit then escalate these appropriately to the relevant team
Identify and suggest possible improvements to procedures
Manage some office administration tasks