Commercial Services Manager - Manchester, United Kingdom - Onward Homes

Onward Homes
Onward Homes
Verified Company
Manchester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the role

The post holder will lead and manage the delivery of housing management services to customers living in Onward's portfolio of market rented and rent to buy/rent to home-buy properties.

Coordinate and commission service delivery to customers living in neighbourhoodsacross all regions.

To collaborate with colleagues and integrate the market rented service with the overall customer service, repairs and maintenance service and the overall asset management service in order to ensure customers receive a seamless service.

Lead and manage the successful delivery of leasehold management services to customers as part of the PFI contract.

It is essential you have a experience of delivering effective leasehold management and market rent functions. You should have an in depth knowledge of relevant legislation and a demonstrable commitment to deliver exceptional customer service.

It is essentialthat you have excellent communication skills (both written and verbal) with a proven ability to influence external partners and customers.


What you can expect from us


We offer a competitive salary of £50,050 per annum, a generous annual leave entitlement of 31 days, plus 1 additional days leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributionsof up to 10%.

Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outsideof work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.


We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go.

You will be provided with all the ICT working equipmentto enable you to undertake your role.


About Onward


Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.


We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year.

We do more than just provide a roof over our customers' heads, we're here to make a real difference.


In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

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