Service Advisor - Liverpool, United Kingdom - Jago Consultants

Jago Consultants
Jago Consultants
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
My client is looking for an experienced
Service Advisor for their busy Aftersales department in the Liverpool area.


Requirements:


  • Excellent communication, interpersonal, and negotiation skills
  • An ability to be highly organized and able to prioritize workloads
  • A positive attitude at all times and always lead by example
  • At least two years of previous Service Advisor Experience within a main Dealer.

Objectives include:


  • Maximising service profitability through the use of professional sales techniques
  • Sell additional products, services, and repair works professionally
  • Ensure customer awareness of all products and services available.
  • Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
  • Maintain effective liaison with sales, parts, and workshop teams.
  • Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in firstclass condition.
  • Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
  • Answer customers' questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
  • Proactively contact customers to update them on the progress of work.
  • Notify customers promptly of the completion of work.
  • Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

you will-

  • Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer's driving license are obtained (when applicable)
  • Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
  • Accurately maintain departmental systems
  • Ensure compliance with all health and safety / environmental / company policies
  • Undertake other tasks and responsibilities as requested by the frontofhouse Service Manager

Salary:

- £26k-£28k basic depending on experience with OTE £36k

**Working pattern
- **Monday to Friday and every other sat

Is this vacancy not quite what you're looking for? Give me a call and hear about the other vacancies we have within the Auto trade


Do you know someone who might be right for this position? Refer a friend or colleague, and earn yourself a referral fee.

Please see our website for more details.


Job Types:
Full-time, Permanent


Salary:

£26,000.00-£36,000.00 per year


Work Location:
In person

Reference ID: 9408JMT
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