Hospitality Manager - Bisham - Serco Leisure

Description

Hospitality Manager - Bisham Abbey National Sports Centre - Bisham, MarlowJob Type: Permanent, Full Time (Monday - Sunday, 5 days on / 2 days off (flexed to business needs)).

Sport England is committed to providing a safe, warm, clean, friendly, and fun environment for the local community at an affordable cost. Honesty, integrity, and a positive, can-do attitude are central to how we operate and are values we expect you to demonstrate in everything you do.

We are recruiting for an experienced Hospitality and Events Manager to lead all hospitality services at Bisham Abbey National Sports Centre. In this senior leadership role, you will be responsible for the strategic and day-to-day management of hospitality operations, including the café, kitchen, conferencing, and events. You will lead teams to deliver outstanding customer experiences while driving strong commercial performance, cost control, and full compliance with food safety, health & safety, and licensing standards.

You will work closely with internal teams and client stakeholders to ensure hospitality services support the wider objectives of our national sports and events venue.

Key responsibilities

Leading hospitality and events operations, including weddings and conferences

Managing event delivery from set-up to breakdown

Leading, developing, and managing multi-disciplinary teams

Driving excellent customer service and guest satisfaction

Managing budgets, KPIs, and compliance standards

About you

Proven food and beverage management experience

Strong leadership, communication, and problem-solving skills

Guest-focused with a commercial mindset

Food Hygiene Level 3 (or willingness to achieve)

Personal Alcohol Licence desirable

What we offer

Free membership at the Centre plus heavily discounted use of classes and facilities

Up to 6% employer matched pension contribution

25 days annual leave + Public Holidays

All Leisure Benefits Employee Benefits )

Free on site car parking

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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