Wko Client Office - Bournemouth, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

EMEA KYC Client Office is looking for a highly motivated Business Support professional who can operate in a fast moving environment with the ability to handle a dynamic and challenging business agenda.

We are looking for a talented individual who is able to immerse themselves into a multi-faceted operations environment and help delivery of our day to day as well as strategic operating agenda.

You will be responsible for supporting the EMEA business support agenda, including identifying and monitoring significant risks and ensuring compliance with operational policies, procedures, and legal/regulatory requirements.

The agenda will support a global Head with the end-to-end WKO organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.

You will partner with critical stakeholders including WKO across regions, Policy, GFCC, Technology, and Exam Management to ensure alignment to firm standards.

Across Business Support & WKO Production, our team members are familiar with working in an analytical and dynamic environment and have the ability to evaluate complex documents in order to ensure regulatory requirements are met.

You must be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.

Responsibilities include, but are not limited to:

Develop and maintain strong knowledge of WKO policies, procedures, and operating model as well as systems/platforms used to carry out these activities
Investigate and analyze emerging issues, perform root cause analysis, and work with WKO teams to define and execute plans to resolve the issue
Coordinate with regional/global teams to manage execution of remediation items in line with SLA and ensure consistency across regions
Contribute to the creation of a comprehensive inventory of risks and controls and work with stakeholders to ensure appropriate controls are designed and implemented
Partner with GFCC, Policy and Procedures on identified policy or process gaps or clarification as needed
Support implementation and execution of the teams guiding principles including Governance and Reporting, Risk Assessment and Evaluation, Issue Management and Remediation
Provide key metrics and reports to management which outline progress of the quality framework, frequency and materiality of findings
Contribute to ad hoc projects with the objective to improve the overall quality of the KYC framework.
Perform internal control reviews to document processes and validate the effectiveness of key controls in the WKO operational processes
Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
Complete requests for new Client and incremental onboardings as well as periodic Renewal and reviews for the CIB Front Office, prioritise active requests, provide status updates of key onboardings
Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
Coordinate case prioritization, capacity planning, and assignment with our Global KYC Middle Office teams
Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are identified for inprogress requests
Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

Qualification & skills include:

Strong Controls knowledge
Strong written and oral communication skills
Resilient interpersonal skills, ability to partner with internal stakeholders
Ability to effectively communicate complex policy and operational concepts to both senior management and junior operational staff
Logical, structured approach to planning, problem solving and decisionmaking
Excellent organizational and time management skills
Excellent verbal, written, interpersonal and presentation skills
Aptitude for learning new regulations, processes and technologies
Ability to be flexible and follow tight deadlines
Bachelor degree or equivalent education and a predisposition to intellectual curiosity

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize